Pros none so far
Cons garbage, broken right out of the box, so it means a second trip to best buy.
Pros Cheaper to run than laser
Very fast (up to 35ppm)
Excellent touch interface
Reliable wireless connectivity (worked on Windows, Mac, and iOS)
Cons Laser-printed text is sharper.
Images on plain paper can appear grainy.
Two input-trays would be useful (which premium has)
Summary This printer is loaded with features and is a better alternative to colour laser at this price-point. Try and get some sample prints, and if you are satisfied with the quality, there's absolutely no reason not to get this printer.
Pros Fast printing
Cons Constant errors
Not scanning properly
Paper jams every other time
Double-sided scanning rarely works
Very slow scanning
Summary I didn't think it was possible for this all in one to be worse than the one I had before it (another HP model) but it CONSTANTLY has scanning errors that render it almost unusable. I do not understand where the positive reviews come from. This is a BRAND new unit being used with a BRAND NEW laptop and it just doesn't work.
Pros As a boat anchor it's sleek and shiny - but can't say much for it's scanning
Cons Won't permit scanning on a Lion or Snow Leopard system at more than 300DPI. HP's solution is to uninstall and reinstall the software - like playing a slot machine - and see what you get.
Summary From a legacy of OfficeJet systems that worked well and worked nearly forever, I expected this to work too - what a mistake. With both a Mac Pro running Lion and a MacBook Pro running Snow Leopard I could not believe that the problem was software - had to be the printer, so I returned it. But the new one did exactly the same thing.
Chatline support walked me through the uninstall and reinstall dance - and once it even seemed to work, but power cycling the systems brought no glory and I could not even connect - so uninstall and reinstall once again. Even the FORCE level uninstall to purge everything did not improve.
So several hours spent with chat and uninstalling and reinstalling and promises for Escelation that were never fulfilled. Then another chat session with apology for the failure to properly escalate and yet another case number - three days later still no contact.
Calling HP was interesting, the first few people were sincerely apologetic, but the last one was not quite so much. Her view was that they have seen this but don't know why - and it must be my systems.
Both my systems are totally up to date, and there are no errors or issues of any apparent nature. The old scanner that died had no problem with 4800 DPI, so I do not accept that my systems have some setting that is limiting them to only 300.
Telling me that they are busy is also unacceptable. I have been working to get help and resolution since the last week of December.
Two different Macs running up to date but different operating systems are both failing. I can and will bring in a third if not a fourth Mac this evening - but suspect the results to be identical in frustration.
This is NOT a Mac issue and it is insulting to be told that it is not their problem and that they can offer no real help or support other than to ask around.
You can google OfficeJet 8600 problem scanning 300 DPI and you will get a slue of responses. This is not an isolated problem or a recent problem. Very sad and unfortunate to see it through back at me as if I am somehow to blame - for what, buying an HP product and expecting that it will work?
Very very frustrating....
Pros FAST PRINT, B/W
NO PROBLEM W WIRELESS, BOTH PC AND MAC PRO CLIENTS
Cons VERY POOR INSTALL GUIDE AND SUPPORT
IF JUST PRINT, WORKS GREAT
SCAN A NIGHTMARE, WHETHER TO COMPUTER, OR E-MAIL
Summary I DUMPED MY 8500 IN THE HOPES THIS MODEL WOULD BE LOTS BETTER. AM DISAPPOINTED SETUP A CHALLENGE. INSTALLING SCAN TO EMAIL, GOT ERROR MESSAGE, I NEED TO INSTALL AN EMAIL SYSTEM, NO HELP INTEGRATING AOL MAIL. SUGGESTING I USE OUTLOOK OF THUNDERSOMETHING. I DONT WANT A SEPARATE EMAIL SYSTEM JUST TO SCAN DOCS INFREQUENTLY. WHEN I NEED IT I DO WANT IT TO WORK.THIS MODEL HAS ME SCARED. EVEN WITH THE 8500 HP REPLACED THAT ONE TWICE. I AM HOPING THIS THING WILL BE RELIABLE; IFNOT BACK TO THE DRAWING BOARD, LOOKING FOR AN AOI THAT FUNCTIONS DAY TO DAY
Updated on Jul 13, 2013
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