Pros None that I could find!
Cons After trying 3 printers - none of them worked. There is nothing that I found good about this printer!
Summary I bought this printer new at the end of May 2012. By the middle of June it stopped working in the middle of printing a photo. This was only my second time printing with it. Just died and nothing worked to turn the power back on.
I contacted HP support and their solution was, "Unplug it, plug it back in. Is is working?" They determined they couldn't help so they sent me a replacement. The replacement turned out to be a used printer! As a replacement for a brand new printer they send a used one.
To make it worse, the used, replacement printer didn't work. This one gave nothing but error messages regarding a missing or defective print head. I installed the print cartridges again using the manual, online troubleshooting and HP techs on the phone. Couldn't get the error message to go way. Their solution, after, "Turn it off, turn it on. Is is working?" ... send another used, replacement.
Third printer arrives and again, I get nothing but an error message indicating the print head is missing or defective. HP troubleshooting says it's probably defective print cartidges. So I go and spend another $100.00 on new cartridges trying to resolve the problem. THAT doesn't work.
I have been trying to deal with HP Support since the whole mess started and they have done abosolutely NOTHING to resolve this matter except send me used, defective replacement printers.
At this point you couldn't PAY ME to own this printer. I have no faith in this product, or any HP product, and their customer service is a joke.
I've repeatedly asked for a refund and all I get is condescending apologies at the start of every email and then no help at all. I was told for weeks that first contact techs were sending this issue on an "escalated, emergency, priority" basis to a Case Manager who would be contacting me.
I never heard from any Case Manager ... ever! There was no attempt by anyone to fix this situation.
I'm returning the printer today And although I have asked several times for them to send me a shipping label to return their defective printer and they have not complied. I'll be disputing the charges on my credit card to get my money back since they refuse to respond to my requests for a refund.
This was the first, and LAST, time I ever buy an HP product.
Pros Fast, affordable, feature-rich, intuitive.
Cons Large, color print quality.
I finally got frustrated enough with my gigantic Brother MFC6490CW that I decided to replace it. I'd originally abandoned my loyalty to HP printers, and switched to Brother, due to the bloated and intrusive software I had to use with my old OfficeJet 6110. Unfortunately, the Brother had unreliable communications. So it's back to HP.
My wife and I both work from home so we really do need a fast, reliable, affordable, all-in-one type of printer that can work with multiple platforms such as Windows 7, Windows XP, OS X, and iOS. We don't do a lot of photo or color printing so while it's something that's nice to have, it doesn't have to be top notch. If we really need to print a photo we just take the file to Target or Walgreens, and if we need to create pretty, color brochures, we go to Kinko's. This is a productivity oriented printer so if you need perfect color prints, you won't be happy with the results here.
SETUP & INSTALL
The touchscreen interface is really quite nice; I'm not sure why everyone complains about it. It's not a capacitive touchscreen like your smartphone (I'm guessing it's a resistive touchscreen) so it requires a little more force to activate than your smartphone. This is hardly a big deal. I'm not typing an essay on the thing, I just need it to respond to a few inputs now and then. Because it's a touchscreen, it's able to dynamically change during setup to make setup intuitive. No more guessing which button you need to press to do something. It also has neat little videos that play on the screen during setup to show you how to do something, like install the ink cartridges, or any accessories.
Following the recommendations of online reviews I read, I downloaded the software online rather than use the provided CD. The software installed without a hitch on the Windows machines, found the printer, and was ready to go. The software the Mac almost went in without a hitch, but for some reason the "scan to computer" function wasn't available. I re-ran the setup wizard and it magically appeared.
So once that's all done, you are ready to go. There's a lot of tweaking that you can still do though so if things aren't perfect, don't be disappointed.
The print quality is acceptable. If you want to print photos for framing, don't buy this printer. If you want to print fancy brochures, don't buy this printer. This is an office printer. It's actually in the name, "OfficeJet". If you want a photo printer, HP has a solution for that and they call it "PhotoSmart". Marketing people are so clever aren't they? Anyway, the print quality is good enough for an office environment where you plan on printing document to share with colleagues, clients, or collaborators. Also, this printer is fast, or at least faster than any other printer we've had in the office. The only downside to fast is that you have to keep the output tray extended or your documents will be strewn all over the floor.
The whole HP ePrint thing is new to me so you'll have to forgive me for getting excited about something that might be old hat. My work PC (Windows XP) uses a VPN to connect to HQ and some underlying IT settings mean that once I hook up to the VPN, I can no longer print to my network connected printer, including this one. With HP ePrint, however, I now have a clever workaround now! For one thing, if I'm using Google Chrome as a browser and want to print something from there, I can use Google Cloud Print to send the document to my printer. Setup of the HP ePrint feature is easy and free. Unfortunately if I want to print something like a Word Document, I have to e-mail that document to my printer's e-mail address. This isn't especially difficult, but it means I now have a bunch of large documents cluttering up my SENT folder. The printer can handle most common documents types such as Word, PDF, text, etc... The advantage here is that I can print to the device from any device with e-mail anywhere in the world. Just send the file as an attachment to YOUR_ADDRESS@hpeprint.com and you're done.
We don't send or receive many faxes so we don't have a dedicated fax line, but when we do need to send or receive a document, it's really nice if it just works. Having to unplug and swap phone cables isn't a lot of fun and we don't have a lot of time to stand next to the printer waiting to see if an incoming call is a fax so we can press the RECEIVE button. Many of the printers we've used before claim to have the ability to intercept incoming fax calls, but we've never had one work right. This is the first exception. Simply tell the printer what your phone/fax configuration and it adjusts its behavior to work. In our case we have an answering machine. The printer listens in on the call after the answering machine answers. If it hears the beep beep beep of an incoming fax, it intercepts the call and receives the fax. We have it setup to just store incoming faxes as a PDF document on our server rather than print them, but you can also have it send the faxes to you as an e-mail.
Scanning is where we had the most pain with our old Brother. The software would work maybe 75% of the time and no amount of troubleshooting could ever change that; it just depended on luck. With the HP, those days seem to be over. Scans, whether initiated from the printer or our workstations, go through without a hitch. The nice part about scanning on this thing is that you have many options about how to handle your scan. When operating the scan from the printer you can send it to your computer, a mapped network drive, an e-mail recipient, or an SD card. You can also specify whether to save the file as a PDF, JPG, or TIFF. You can have an address book stored on the printer for the purposes of e-mail documents, but alas you have to manually enter it; I've not found a way to import an address book.
I'm happy with the printer. The price, features, and quality of print are exactly what we were looking for. The quality of construction and the quality of the software are what I would expect from something in this price range. The printer is a bit large, but again, it's an office printer. Don't buy this for someone living in a dorm room; they will hate you. This printer has restored my faith in HP printers and I'm seriously considering buying a PhotoSmart printer so we can avoid those very occasional trips to Target or Kinko's.
Pros Setup was a snap, so easy, that I got board while loading software, so I pulled out the quick setup, so to make sure I had done it correctly. I got the premium not the pro (same printer just adds another paper tray, OCR software, and $60 in ink
Cons Large footprint
Summary The price was $399; but staples had an instant $100 off, making it the same price as the Pro,from HP online. then they had a $50 trade in allowance so $249.99, Could have got the pro for $229.99, But for $60 worth of ink and another paper tray, I splurged, checked the price of cartriges < $20 each color, $36 for the extended capacity, Had to check I've been burned in the past, when I found out what it cost to operate my Artisan.
Pros Quality is good.
Supports a lot of function.
Scan and filter works well.
Cons Long self-diagnosis cycle.
Constant self-diagnosis cycle.
Slow response touch screen.
Paper is wet after printing
Multi-sheet paper fail...often.
Often unresponsive to any stimulus, require unplugging.
Summary We purchased this printer from Costco.
This printer is not good if you do a lot of scanning or copying. We have not used it to print from a computer because we use a color laser printer.
When this printer is functioning it is good. The print is good quality. It can scan multiple documents quickly and filter dust and scratches fairly well.
If you should print 20 or 30 documents, a self diagnostic routine kicks in. This means you wait for at least a minute or two. The sheet feeder slowly stops working properly after 6 scans. It starts scanning every other page--ridiculous!
The touch screen has difficulties responding after several months worth of interaction. It becomes more unresponsive. But recently after 7 months, the OS now freezes and require unplugging, the power button will not shut this officejet down. In short this printer is on a very fast decline from the day it is purchased.
Basically, you get a sleek 'emo' printer. Not a good buy. This is one of many HP Officejet we use, and they all are about as bad. If it were up to me I would opt for Epson, Canon or even Brother.
My conclusion: all the high ratings and long reviews are from HP employees or they have not used this printer for excess of 7 months. This printer is made for 20 or less page output and with time in the middle for self-routine cycles.
Pros Low cost of printing; a good set of hardware features.
Cons I can only intermittently scan on OS X Lion; there is no OS X TWAIN driver, so one must use ImageCapture or HP Scan, and not Acrobat Pro; and scanning is limited to 300 ppi when using the document feeder. HP support offers no help.
Summary I recently purchased this printer for use with OS X Lion (10.7), and I'm having a terrible experience with it. To be fair, the hardware seems reasonably good, and the HP Scan software's interface looks better than most manufacturer-supplied applications of its sort. But I have encountered three big problems with the device's scanner that render it pretty much useless to me, and HP support seems determined to give no help:
(1) After scanning a few pages, I always get an error that prevents further scanning for some time. I have taken a number of steps to resolve it, but none had any effect. I described the problem in detail at http://h30434.www3.hp.com/t5/Scanning-Faxing-and-Copying/Scanning-with-HP-OfficeJet-Pro-8600-Plus-on-OS-X-10-7/m-p/1278511#M27683. HP support claims that the error comes from Apple's ImageCapture application, which is not true; it comes from HP's own scanning software, which apparently uses the ImageCapture libraries. In the unlikely event that it's an ImageCapture bug, HP should either work with Apple to address it, work around it, or develop a device driver that doesn't rely on ImageCapture. Or at least they could at least acknowledge the problem.
(2) HP offers no TWAIN driver for use on OS X. As a result, you can only scan using HP Scan or Apple's ImageCapture application. You cannot scan with Acrobat Pro, for instance. I would be surprised if this does not change sometime in the future, but at the moment HP support confirms the limitation and gives no indication of plans to release a TWAIN driver. It seems to me that one should have been able to know this before buying the printer, but I don't think HP mentions it anywhere.
(3) Scanning resolution is limited to 300 ppi when using the document feeder. Again, this is not mentioned in any of the device specifications I've seen. Under "scanner resolution," HP's own specs just say, "Optical: Up to 4800 dpi, Enhanced: Up to 4800 dpi." (I'm not sure if this is a hardware limitation. My guess is that it's not.)
My impression so far is that HP really does not support using the device with OS X Lion. I would be glad to be proven wrong! But I see another review here that suggests I'm not the only Mac user having problems with this device's drivers and getting the runaround from HP support.
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