"The 8600e All-In-One has a poor product support."0.5 starson by PeoriaBill
Pros: Good wireless function
Nice sized paper tray
e-print works well
Cons: I had the printer head fail.
Now the printer won't copy or scan.
Summary: I called their support number and talked to a lady that did every test under the sun. She sent me to second tier support. He again did a number of tests even logging on to my system. He declares the printer faulty and said someone would call me to arrange a replacement. Several weeks pass and I call back. They have total amnesia and want to do everything over again. I tell them the story and they won't listen. Then somehow they tell me my warranty has expired. I fax them my sales receipt and they veerify that the printer is under warranty. So...I have been trying to get satisfaction since Nov 2012. Promised a case manager, no calls. The only conclusion I can come to is that HP does not care. I am only one small voice that they can ignore. Office Max won't help because I did not buy their bloated warranty program. I am frustrated and you can bet that I will think long and hard before I trust my money on any HP product. The printer must be a throw away. Beware before you spend any money with HP. The support is poor and HP just doesn't care!
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