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"Worst printer I have ever had! I'll never buy HP again."
0.5 starson by Delynn411Pros: None that I could find!
Cons: After trying 3 printers - none of them worked. There is nothing that I found good about this printer!
Summary: I bought this printer new at the end of May 2012. By the middle of June it stopped working in the middle of printing a photo. This was only my second time printing with it. Just died and nothing worked to turn the power back on.
I contacted HP support and their solution was, "Unplug it, plug it back in. Is is working?" They determined they couldn't help so they sent me a replacement. The replacement turned out to be a used printer! As a replacement for a brand new printer they send a used one.
To make it worse, the used, replacement printer didn't work. This one gave nothing but error messages regarding a missing or defective print head. I installed the print cartridges again using the manual, online troubleshooting and HP techs on the phone. Couldn't get the error message to go way. Their solution, after, "Turn it off, turn it on. Is is working?" ... send another used, replacement.
Third printer arrives and again, I get nothing but an error message indicating the print head is missing or defective. HP troubleshooting says it's probably defective print cartidges. So I go and spend another $100.00 on new cartridges trying to resolve the problem. THAT doesn't work.
I have been trying to deal with HP Support since the whole mess started and they have done abosolutely NOTHING to resolve this matter except send me used, defective replacement printers.
At this point you couldn't PAY ME to own this printer. I have no faith in this product, or any HP product, and their customer service is a joke.
I've repeatedly asked for a refund and all I get is condescending apologies at the start of every email and then no help at all. I was told for weeks that first contact techs were sending this issue on an "escalated, emergency, priority" basis to a Case Manager who would be contacting me.
I never heard from any Case Manager ... ever! There was no attempt by anyone to fix this situation.
I'm returning the printer today And although I have asked several times for them to send me a shipping label to return their defective printer and they have not complied. I'll be disputing the charges on my credit card to get my money back since they refuse to respond to my requests for a refund.
This was the first, and LAST, time I ever buy an HP product.
- 3 replies to this review
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Oh I so understand your frustration. I also have the 8500a plus with a dodgy ADF feeder. Hp then sent me a replacement printer which I presumed would be new but I presumed wrongly. The next one printed 3 pages then said my ink cartridges have gone missing! I cant even get the error msg off the screen despite turning it off and on. HP are now offering to send me a 'new' 8500a plus or a refurbed 8600. Unsure which one to accept? From what I am reading havent found too many happy customers with the refurbed printers! Soooo frustrating!
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Thank you! You saved me from making a terrible mistake. I was all set to purchase one!
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I recently had problems with an HP Officejet 8500 (older model of one you bought). I had purchased a service agreement with Staples. They sent me a refurbished replacement. The replacement printers are shipped "bare bones". You have to remove the print heads from your original printer and install them in the one that they send to you. The print heads are not the ink cartridges. My problem was that the ADF roller stopped working. I don't like the fact that I got a refurbished printer (and it didn't work by the way). After having two refurbished replacements sent to me (neither of which worked), I finally was able to get a "cash card" issued for my original purchase price. Even though this was an unpleasant experience, I still love HP products. HP is no different than any other company - any company can have defective products - after all - there are imperfect humans manufacturing those products and purchasing them.
