"HP...never again!"0.5 starson by HP_Customer_dont_Care
Pros: Looks good - that's why I bought it.
Cons: I got a faulty product. HP customer service is a pile of...
Summary: The printer didn't work when I took it out of the box. It displayed a "printhead missing" error message. When I contacted the local HP support I received the information that it might take two weeks (!) to get a replacement.
Fortunately it took only one week, but when I unpacked the allegedly brand new printer I saw that the touchscreen was scratched as it had been used by Edward Scissorhands.
This time I wanted my money back but I got the answer that it's an HP policy not to refund the customer's money before the third replacement...
What the hell? I got defective printers twice and they think I still want to use any of their products?
I think HP has grown far too big and forgotten how to handle customers properly. What a shame!