"Scan button does not work with Vista"2.5 starson by detaillook
Pros: Easy to use and cheap
Cons: Bad technical support
Summary: I had few HP printers before and was happy with them. But this printer and HP technical support frustrated me a lot. The Scan button located on top of the printer does not work with Windows Vista. After pressing two times, an Error Message showed up on my screen, HP message invited me to go to a solution in a HP website. I clicked on the solution and was sent to a website for Windows XP trouble shoot ! Nothing for Vista at all! It is November of 2007 and HP does not have a trouble shoot webpage for Vista?! So, I phoned HP Technical support and asked them if the Scan button on my HP Photosmart C4280 was defective. The HP technician assured me the button would work if I follow his suggestions. After almost TWO hours of going through many procedures it did not work. I was exhausted and needed a big break. Next day another HP technician told me that the button does NOT work and even show me the
HP website stating that and the cause The cause (I quote from the HP website) is "The drivers in the Windows Vista operating system do not support button press funcionality on the printer." But outside of the box of this printer, there is the seal "Certified for Windows Vista". That means that the printer should work perfect with Vista. But does not ! Is this a case of false advertisent? Well, it looks to me that is the case. Not only the Scan button does not work. The Scan Software in the HP Solution window did not work and sent me to the same website with nothing for Vista users ! So, printer Scan button and Scan software do not work !
And the definition of a Windows Certified product as this HP printer is (according to HP website) : "Certified for Windows Vista Software and Peripherals
Software and peripherals that bear the Certified for Windows Vista logo have been tested to meet high quality standards and deliver a superior end-user experience when used with PC running a Windows Vista operating system. Purchasing a software package or a peripheral that includes the Certified for Windows Vista logo ensures that you get a product that has been tested to deliver a high quality user experience and that the product has been tested to meet all of the technical requirements to qualify for the Certified for Windows Vista program."
I seems to me, based on my unpleasant experience with HP technical support that they are not organized at all ! How come one day a HP technician tell me the Scan button works and I wasted Two hours without result. And the next day another HP tech show me a HP website stating the same button does not work!