- Average user rating: 1.5 stars out of 24 reviews Back to product review
- My rating: 0 stars
Full user review
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2 out of 2 people found this review helpful
1.5 stars
"I'll explain the widely mixed reviews"
Pros: Prints quickly, easy to use, good images, fair enough ink usage (in my opinion).
Cons: I cannot fit the number of cons in this space. The printer worked beautifully...until the day that it died, after 6 months of use. Turned out the power cable was bad, but do you think HP Tech support was helpful in this matter? No! More below!
Summary: We have a 3 yr extended warranty. Instead of tech support sending us a power cable first, they sent us a refurbished replacement printer with no peripheral equipment. They had us retain our ink cartridges, power cable, paper tray--everything--but send back our original printer. Surprise! The 2nd one did not work b/c of our faulty power cord. THEN they sent us a new power cord, and did that second printer (refurbished, remember?) work? NO! The holder for the ink cartridges kept sliding back and forth and would not stop and let us install them. Spent more hours on the phone explaining this to tech support (always having to go back to SQUARE ONE in our story, since no one had a clue what was going on with our case) and they finally sent us a second replacement printer--refurbished, again. Did it work? NO! It refused to print in color, and would not complete the setup alignment process. Called again, and requested a *NEW IN BOX* replacement, since their factory refurbished machines were coming to us broken. By this time we had logged, seriously, about 6 hours phone time with tech support and the Customer Complaint Department.
When the *new in box* replacement came, guess what? The little flip-up screen was broken, before we even turned it on! Back on the phone, asking AGAIN for another printer. Now we have what I thought was finally a working model. But, after about 1 month usage, I'm suddenly haven't a strange problem that seems to be out-of-the-blue, about the spooler being shut down. It refuses to print anything I send it. Hopefully there is a solution, but you can imagine that I'm extremely wary at this point. The last thing I want to do is talk to anyone in HP tech support EVER AGAIN, but I don't think this looks promising.
To be perfectly frank, the wait time for customer support is WAY too long, and then you invariably get a tech support person whose first language is NOT English. They are reading off a script and the solutions they waste your time with attempting to fix your problem are things we ALL KNOW ALREADY, like rebooting the machine. The more you try to explain the unique details of your problem, the less they seem able to help you or to even know anything about your particular model. For instance, during one call, the tech support woman asked, "Are the ink cartridges new?" Then she said, "Did you remember to peel the stickers off the cartridges?" There are no stickers on this model's cartridges. They are plastic caps that you twist and snap off. You cannot even put them into the cartridge-holder without removing the caps.
I really have no faith in HP to help me with any technical problem in the future, warranty or no. And regarding this product specifically, I'm afraid it's a dud. The reason for the widely mixed reviews is simple--those who have reviewed it positively have just not had theirs break--YET. Like I said at the beginning, this printer does work very nicely, when it works. I think our experience has proved that we didn't just get one bad lemon.
Buyer beware.
Where to buy
HP Photosmart C6380 all-in-one:
$99.97 - $199.99
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$105.00 | Yes |
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$199.99 | Yes |
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$99.99 | Yes |
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$99.99 | Yes |
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Amazon.com Marketplace
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$144.99 | Yes |
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