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HP Photosmart Premium Fax e-All-in-One (C410a)

Average User Rating

2.0 stars 14 user reviews
My rating: 0 stars

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  • Rating Breakdown:
  • 5 star:
    4/14
    4
  • 4 star:
    1/14
    1
  • 3 star:
    1/14
    1
  • 2 star:
    1/14
    1
  • 1 star:
    7/14
    7
Results 11 of 14
  • "Horrible product: MANY problems"
    0.5 stars
    on by itpro5

    Pros: None that I am aware of

    Cons: - Doc feeder scans crooked most of the time
    - Doc feeder door does not stay closed, so if you try to scan on the flatbed it fails because it thinks you have a document in the feeder unless you press hard on the door to close it
    - Black and white scans are

    Summary: I'm terribly, terribly, terribly (...) disappointed in HP. It seems like their recent products are hit and miss at best. I don't know what the cause of this is, but they better get their act together quickly or they're going to crash and burn.

    Based on other reviews I have seen, I'm not the only one with these issues.

    I had my old $35 printer that worked perfectly for about 4 years before it finally died. I read reviews on the internet and this HP printer model came highly recommended. So, I spent the extra cash to get a solid printer. This thing is MUCH worse than my old cheap-o printer. And the ink prices are ridiculous!

    HP - If you are listening:
    - Are you testing your products before you release them?
    - Do you think running a 5-minute self-diagnostic with flashy graphics on a color panel fixes everything? Seriously?
    - You would do yourself the most good by yanking this horrible product from the market.

  • 1 reply to this review
  • reply on August 28, 2011 by itpro5

    I'm not sure why my cons list got cut off. To continue:
    - Black and white scans are unintelligible. You have to go Grayscale
    - If space runs out in memory scan for fax, it ABORTS. My old device dialed the number and resumed scanning when memory was available
    - Even after aligning print heads printing photos still had lines
    - Page output tray extension is flimsy and dangerous. It cut my side as I walked by and caused me to bleed at least 3 times in the last month
    - Driver/Software is BLOATware
    - Crashes and printer disappears without software update under Win 7 64-bit
    - This is my *2nd* unit of the same model with the same issues!
    - Software has nag screens for software updates at regular intervals
    - Some pages of multi-page documents are scanned upside through the feeder even if all original source pages are right-side up (automatic orientation direction not working?)
    - I forgot what else I had originally written. Do I really need to say any more?

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Back to CNET's review of the HP Photosmart Premium Fax e-All-in-One (C410a)
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Quick Specifications

  • Office Machine Functions Copier Fax Scanner
  • Printing Technology Ink-jet
  • Media Handling / Max Original Size A4 (8.25 in x 11.7 in)
  • Scanner Optical Resolution 4800 x 4800 dpi
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