HP Photosmart Premium Fax e-All-in-One (C410a)

Pros: Great Faxing
Great printing
Fast Printing
Easy Setup

Cons: Does not work well with Windows 7
Scan function breaks down

Summary: I purchased this printer in February 2011 and was initally excited to have a wireless printer that I could scan with. This feeling was short lived as I was only able to scan without incident for about 2 weeks and then I begun to get the error message that :"the scan cannot be performed because another program or computer is using the networked HP device." So I uninstalled and reinstalled the software(after rebooting my computer, the printer and the router) thinking that maybe something was forgotten or I did something wrong. Once I did that I didn't use the printer for a few months (had a baby) but I figured after the uninstall/reinstall it should be ready to go as I hadn't used the scan function in over 2 months. Well, it wasn't I again got the above error plus some new ones, went on the HP website which instructed me to uninstall/reinstall from the website and try again. Well it did work for about another month and then again, nothing. So then I put it together that each time Windows 7 had a Critical Update that caused the system to reboot the scanner would stop communicating with the computers in my home. So this time I contacted HP because I was sure they would be able to help me all the tech had me do was reinstall without uninstalling which caused another issue. So then I had to uninstall/reinstall and I contacted HP again and they told me to take the printer back to the store that I had purchased it from over 4 months ago (ha). Finally, I got someone at HP who upgraded my case and right now as of July 15, 2011 my scanner still does not work, HP still has no clue they are making me troubleshoot my own printer (when I told them it was a software issue) and they said the only assistance I could get beyond this is I could get a replacement C410a...with the same software lol. So as I sit here and shake my head I wonder are they just trying to buy time until my HP warranty expires or are they really trying to help.
Signed
Frustrated