"Decent printer for the average home user."1.0 starson by punmaster7
Pros: Easy setup. Great print quality. Average scanner. Separate print head carriage is nice. Software and firmware updates are relatively easy to install.
Cons: Stock cartridges are not refillable and run out quickly. New XLA carts lasted longer, but were expensive. Printer scan button operation does not work well with PC interface software (XP, Vista & 7). Tech support sucks.
Summary: I purchased this printer for $70 +/- at Buy.com about a year ago. Setup was relatively easy. Getting info for secure WIFI setup was a snap. And, as I said, the print quality is very good. After that, the disappointment begins. After trying to scan using the printer LCD menu utilities, I discovered that various documents (actually most of them) were getting chopped off because something was causing the scanner to only scan part of the document and expand the size. The only way I could scan (at 100%) was to use the GUI interface and use the advanced features to set the scan size to 8.5"x11" for jpeg's. The PDF option on the GUI main menu scan seems to work ok. What I learned from dealing with support was that there was some incompatibility between the printer interface (LCD menus) and the Windows interface drivers. This is where the biggest problem arose. The level 2 support technician led me to use the advanced features (as I just described) and quit helping me, saying that the hardware was ok and refused to address the issue any further. In fact, he suggested that if I was not satisfied using the included Lexmark interface (not the gui) that was apparently screwing with the scan sizes, that I should go seek out my own software for doing this printer-initiated scanning. I was going to give this 2 stars due to the great print quality, but lack of support does not deserve anything better than 1. I have been a long-time Lexmark owner (15 years), but I now see why my employer will never get another one again (they have dozens of desktop and office printers). I too shall follow suit and be looking at Epson, Kodak or HP.