"Print head problems"1.0 starson by ctrabada
Pros: Quality (when it actually prints), wireless, great scanner, easy to use screen, cheap ink
Cons: Major print head problems, wireless connection problems
Summary: Received this as a Christmas present from hubby who did not check reviews. Had to retire a 7 year-old Dell printer and was having problems with a 5-year old Epson. Was easy to setup and install. Wireless connection worked right away. However, all printouts came out with grey boxes on the pages. Since I wasn't printing important documents or photos yet, I let it slide but then it got really annoying. Could not print anything without the grey boxes. Contacted support after four months and they promptly sent a new print head. It worked perfectly for a little while and then started having wireless connection problems. Sometimes it works and sometimes it doesn't.
Last week, it started giving me problems again. It will not print a full page. The black is faded and the colors are not even. It starts printing for about a fourth of the page and then it's just blank. Contacted support again and they're sending me another print head after 3 months of receiving the last one. I performed deep cleaning of print head twice and it still doesn't work. I use original ink cartridges and have not had to replace them yet because I've only printed a total of 157 pages since I bought it (and most of these pages have been either blank pages or poor quality).
Obviously this printer has serious problems. Once the warranty runs out, I will probably have to scrap it and get a new printer. I wish they would just send me a new printer instead of the print heads (of course this would not be cost effective for Lexmark). So it looks like I will have spent two hundred dollars for a printer that will last less than a year.
Will not buy another Lexmark.