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"Replaced after three months" on by showbear
Pros: Fast, good B&W printing, OK colour printing
Cons: Noisy, jams, toner hog, false errors, no one-off paper handling
Summary: After less than three months we've ordered a replacement for this mistake.
We've had two service calls about the printer reporting low toner when toner was not low.
It is very noisy - placed between two desks, both users worry that it will be fired up while they are on the telephone.
It takes a long time - more than other workgroup printers we've used - to spit out the first page of a job, after that it's very quick.
The pages we print are very business-standard, but I guess they are over the 5% coverage quoted when toner capacities are touted, because we have averaged barely 3,000 pages per high-capacity toner. We know that a lot of that toner was wasted; the waste toner bottle was completely full after 2.5 toners had run through. Basically the printer wastes the equivalent of one toner for every 2.5 toners put through it!
The software is flaky... nothing wrong with our network, but about two dozen times in three months the printer just wouldn't print, and had to be re-started. Also, the software for reporting on supplies, usage count, etc., will often freeze up and refuse to work, which seemed most frequent when there was an error message on the screen of the printer. In our case, there was OFTEN an error message, a false indication that a toner was low.
The printer has absolutely NO accommodation for walking up and sticking in envelopes or other paper for quick jobs on non-standard paper. It has one tray - two with the optional tray which we have - and the trays are quite cumbersome to re-adjust for different paper. We decided that for printing legal, envelopes, sheets of coloured paper, etc., it was far easier to keep our old printer going than try to wrestle with this printer's kludgy trays.
Finally, we were told by Lexmark prior to our purchase that, no, it didn't currently support receiving faxes directly to a computer, but that software was almost completed development and would be available "very soon" after we purchased it. Still no software, not even a realistic promise of it.
This was a mistake for our small office, and I hope the above helps others to avoid making the same error. -
"I will never buy Lexmark again !" on by Richard2710
Pros: On new and full cartridges its good. DF works well.
Cons: Over priced to start with. Lots of jams. A mission to link up with Vista. A toner guzzler ! Very expensive toner ! Cannot refill.
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"As advertised. No burps yet. Great printing and color." on by bcraner
Pros: Easy installation for all functions. Accurate color. I don't print high volumes but my son-in-law has an identical x502n in his construction shed at a large project, all who have used it like its volume capability and ease of cartridge replacement.
Cons: Have no complaints so far. Using the printer for business, and it performs flawlessly. Prints on cardstock, CD labels, heavy or regular, glossy or matte stock.
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"Problem after Problem" on by cms911
Pros: Prints quickly when it works.
Cons: Scanning put lines across the document. Printing didn't work all the time.
If left turned on too long (even if not in use) it will stop working and we'll need to be off for 4 hours before it re-initializes, maybe.
Not fully compatible with Mac OS X.Summary: After spending hours on the phone with technical support and having two technicians come on two separate occasions and even after replacing a part in the printer I RETURNED THE PRINTER. first I couldn't set it up on my mac. Then the printing didn't work then the scanning then it wouldn't turn on. Nothing but a headache - AVOID AT ALL COSTS.
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"Better Printers For Less Money." on by Gary Mazza
Pros: Nice black prints
Cons: Horrible Software very disappointing
Summary: I believe this printer is over rated.
thousand dollar printer that comes with $20.00 software. I was very disappointed, really expected this be much better. I have owned $100 HP inkjets whose software was far superior. The original toner cartridges almost non existant. I have a Brother MFC 9**** that was 3/4 full. The Lexmark was less than a 1/3 full.
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