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- Average user rating: 2.0 stars out of 5 reviews Back to product review
- My rating: 0 stars
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2 out of 2 people found this review helpful
2.0 stars
"Replaced after three months"
Pros: Fast, good B&W printing, OK colour printing
Cons: Noisy, jams, toner hog, false errors, no one-off paper handling
Summary: After less than three months we've ordered a replacement for this mistake.
We've had two service calls about the printer reporting low toner when toner was not low.
It is very noisy - placed between two desks, both users worry that it will be fired up while they are on the telephone.
It takes a long time - more than other workgroup printers we've used - to spit out the first page of a job, after that it's very quick.
The pages we print are very business-standard, but I guess they are over the 5% coverage quoted when toner capacities are touted, because we have averaged barely 3,000 pages per high-capacity toner. We know that a lot of that toner was wasted; the waste toner bottle was completely full after 2.5 toners had run through. Basically the printer wastes the equivalent of one toner for every 2.5 toners put through it!
The software is flaky... nothing wrong with our network, but about two dozen times in three months the printer just wouldn't print, and had to be re-started. Also, the software for reporting on supplies, usage count, etc., will often freeze up and refuse to work, which seemed most frequent when there was an error message on the screen of the printer. In our case, there was OFTEN an error message, a false indication that a toner was low.
The printer has absolutely NO accommodation for walking up and sticking in envelopes or other paper for quick jobs on non-standard paper. It has one tray - two with the optional tray which we have - and the trays are quite cumbersome to re-adjust for different paper. We decided that for printing legal, envelopes, sheets of coloured paper, etc., it was far easier to keep our old printer going than try to wrestle with this printer's kludgy trays.
Finally, we were told by Lexmark prior to our purchase that, no, it didn't currently support receiving faxes directly to a computer, but that software was almost completed development and would be available "very soon" after we purchased it. Still no software, not even a realistic promise of it.
This was a mistake for our small office, and I hope the above helps others to avoid making the same error.
Where to buy
Lexmark X502n color laser multifunction:
$669.95 - $699.00
| store | price | in stock? | rating |
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Amazon.com Marketplace
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$669.95 | Yes |
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OfficeGrabs.com
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$699.00 | No |
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