Drop, charge, and lose the cords
- Average user rating: 2.0 stars out of 12 reviews Back to product review
- My rating: 0 stars
Full user review
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5 out of 6 people found this review helpful
0.5 stars
"Very Substandard Software Driver"
Pros: It prints?
Cons: Techsupport sucks, Can't get it to fax or scan.
Summary: I bought this for my home.
I installed the software exactly as instructed.
But after following all directions it would print, but not scan or fax from the computer.
So I went on the website to find technical support. I couldn't find a phone number, so I went for the 'live chat'.
Well, after going through 3 live chat technicians and uninstalling and reinstalling and doing everything exactly as they said....and rebooting, completely screwing up my configuration and removing all anti-virus and firewalls I was still having the exact same problem.
Finally after 5 hours I got annoyed and went to live chat again but told them to give me a phone number to call.
So they did, and that guy had me do the exact same things over and with the same result.
Next, they wanted to call me back.
I'm still waiting on that call back.
Basically, I'm sure the printer etc works fine...in specific conditions....where your computer is fresh out of the box or something, but if you've got anything else running on it they appear to have set it up to conflict with other stuff.
So major negative points to lexmark programmers for not resolving that issue.
I'm going to take it back and switch to a different manufacturer entirely.
- 1 reply to this review
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I to have the Lexmark 5470.The price was OK. Setting it up was a breeze (but) if you use other USB devices while installing the Lexmark X5470? You minds well do a clean format and let the very first USB device installed be the Lexmark X5470 or you will have nothing but problems using it and your device manager will always show under (Devices)(*Mass storage*) having a problem. The only way around this is to do a 100% clean format on your computer and first install the Lexmark machine then after you reboot? You can add all your other USB devices. It's crazy that this was not worked out as Lexmark was configuring the machine.
