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Average user rating:
- My rating: 0 stars
Full user review
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2.0 stars
"Full-featured but cheaply built. Buy an HP instead."
Pros: Full-featured, built-in email SMTP server for scanning to email, good prints.
Cons: 1. Product feels and acts cheap
Summary: I'm a systems administrator for a mid-sized company. I bought this printer for my 15-person engineering dept in June, 2007 (15 months ago). Our other 10 various laser printers are HP, so I wanted an HP for our all-in-one printing/scanning/faxing needs in Engineering. However, we couldn't get our paticular print jobs to work on HP (our problem, not theirs), so I tried my local Xerox dealer. I thought, hey, Xerox is famous for printing, so they must have great products. It turns out that I was mistaken--they are famous for their big commercial printing products, not consumer/small/medium business products.
2. When one toner cartridge runs out, all the cartridges show empty. Xerox said it may be a bug
3. Found a bug printing Google maps. Took Xerox 6 months to fix the bug in a firmware update.
4. Supplies are expensive
This printer felt cheap from the get-go, and after 15 months, I'm planning to replace it in my 2009 budget cycle with an HP LaserJet CM2320fxi (I figured out how to solve my problem printing to HP printers). Compared to my HP LaserJet printers (which range from a 1020 to a 9000n), this printer is noticably inferior in quality and general robustness. HP's reputation for making great LaserJet printers is well deserved.
Specifically, the printer has to be rebooted every month or so. Also, after 15 months, it has developed a bad squeek when it prints, though the imaging unit still shows 25%. When I selected this printer, I did correctly size it based on our per-month printing needs.
I find the interface is not logical or friendly. For example, the toner levels are not on the main LCD screen, but have to be searched for. Also, the main LCD screen just has abbreviations, that you either have to guess at or look up.
As a busy systems administrator, I like products that just work (like HP laser printers generally do--you perform the recommended routine maintenance and besides that they run problem free for years and years in my experience). Within the first 15 months I've had to call Xerox tech support twice for firmware bugs and had a service tech come in once for a squeek.
In summary, this is a full-featured but cheaply made printer with a poor LCD interface. Don't bother with this product. Spend a little more up front buying an HP, and recieve a much greater return on your investment over the life of the printer.
Where to buy
Xerox Phaser 6115MFP/N:
$595.23 - $750.00
| store | price | in stock? | rating |
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$595.23 | Yes |
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$750.00 | No |
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