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"For a business machine this device has serious limitations"
2.0 starson by jimkahnwPros: Fast. Great text and half-tone quality
Cons: Can't print envelopes, noisy, horrid MacOS software
Summary: Great print engine, poorly implemented. This device has superb output, but the package needs work. The sheet feeder performed well for basic copying and fax needs. The fax function seemed to perform properly. But, I returned the machine before I could determine long-term longevity and reliability. I was disappointed that the scanner offered only basic controls. Serious work should be left to a stand-alone scanner.
But, the deal breaker for me was paper transport for envelopes. I called Brother to ask a pre-sales question about straight thru paper transport and was told the machine could handle heavy stock and envelopes and had a straight thru manual sheet feeder. But when the equipment arrived, no straight through feed. Sheets fed manually exit via the sasme a cross over as the auto feeder. Opening the back prompts an error message on the control panel. Big disappointment as I occasionally print on card stock and use self-adhesive labels that print better with a straight thru path.
I printed envelopes for bills and pay checks, but the MFC-7820n output every one either crocked or crinkled. Come on, Brother, this is a business machine. Offices print envelopes. Hello? Was this tested?
Also, MacOS network setup documentation had conflicting instructions. PC set up better. I was able to completely configure the machine with a web browser rather than with the control panel. Kudos to Brother for this, but does USB connection offer this same convenience?
Brother includes a suite of file management utilities. But, I didn't have the device long enough to see if it has usefulness. I am reluctant to invest time in yet another poorly implimented software scheme that may prove inadequate to help my workflow.
Documentation limited.
- 5 replies to this review
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Lol, I can tell you're a Mac owner, you can't even set up a simple MFC properly. There are adjustments in the drivers for thick media, and if you use it correctly you get no wrinkles and they come out straight.
Go see if Apple makes a MFC for you with a simple "go" button. -
I have this machine at home. No problems with envelopes or thick stock. The instructions quite clearly spell out how to use these types of stock. Perhaps you should have read them.
Also, if "Serious work should be left to a stand-alone scanner", then why did you purchase an MFC in the first place? Besides, I have no problems with the scanner at all. It works great for my PC. The USB connection is plug and play. Follow the instructions and it works. -
I picked up the 7820n this morning. Fairly quick installation; a bit of twiddling to make the DHCP boot properly. <br><br>To print envelopes properly, just set Media Type to Envelopes on the Print Prefs window.
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I have had absolutely no problem with envelopes, I just control through Word and feed through the manual feed slot.
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For just over $200, this all-in-one is amazing. In fact I signed up for the first time to leave a review because I was so impressed with the Brother 7820n.<br><br>I'll put more of my comments in my review.
