"Constant Paper Jams, Abysmal Customer Service"0.5 starson by sgretchko
Pros: Costco took it back
Cons: Constant Paper Jams, Abysmal Customer Service
Summary: Very disappointed, it seemed like the perfect machine. The lower tray jammed the first page, the upper tray followed shortly thereafter. The poor customer service was the last straw. After being on hold for 30 to 45 minutes, you speak to people who no knowledge of the product or return procedure. After you ask them a question or two, they hang up on you. Good bye and good riddance.