"defective & no customer support"0.5 starson by M.Seidner
Cons: massive & heavy, unreliable
Summary: After reading positive reviews, I bought it with high expectations. After setting it all up, it wouldn't print at all. Five days and seven calls to Brother's customer support later, nothing had gotten resolved and I had been given the "run around" with everyone I spoke with. Customer support couldn't figure out what was wrong with it (even though I gave them the error code from the display), and were going to send out replacement parts. At this point I had lost all confidence in the machine, and was completely frustrated & annoyed by the lack of customer support. I happily returned the printer and purchased a different brand.
In Summary, the printer is comparable to many others in the same price range, but the total lack of reliability and customer service make it not worthwhile. Also, weighing at about twice the weight of similar products, the Brother MFC 9440CN is combersome as well. I would NOT recommend it!!