Pros Acceptable printing speed. Good and fast draft prints and copies. Quiet operation. Text quality is nearly laser sharp. Very good photo quality. Duplex printing and copying. Software that works well, unlike HP.
Cons Can NOT produce proper COPY of documents with margins less than 0.25 inches. Borderless copy doesn't help. Can't print from USB keys. Poorly designed USB slot barely fits average USB key. No document preview on copy and scan on the LCD like HP has.
Summary Let me start with the bad. I've been bugging Canon support for the past several days because I discovered a big flaw in the COPY feature of the printer. MX860 is utterly incapable of producing a copy of the document that has side margins less than 0.25 inches. If you have an 8.5x11 document with small margins that you want to copy, too bad you'll have to scan to PC first and then reprint, otherwise your margins will be partially cut off. I've tried everything Fit To Page which should be designed just for cases like this, borderless copy, size reduction. I can reduce the doc to 25% original size and still the margin adjacent to the initial horizontal edge of the printer will be messed up. I do not believe this is a defect of my particular printer and the tech support didn't say that either. I've sent them scanned samples of my copies to show them that no method can be used to make such a copy successfully. It has been very frustrating and just today my wife asked me to make a copy of some document the credit card company sent her and I couldn't do it on MX860. I am actually comparing MX860 to HP Photosmart C7280. Canon kills the HP in text quality and sharpness as well as better photo quality especially on Standard quality setting. But when it comes to making copies of such documents, HP easily archives the desired result using Fit To Page. Canon, what were you thinking?I'd like to make a correction, I wrote "margin adjacent to the initial horizontal edge of the printer" what I meant was "margin adjacent to the initial horizontal edge of the flatbed scanner"...
In addition, try placing a 4x6 photo starting in the corner where the arrow on the flatbed marks the starting position. You will end up with a copy of the photo that is missing 0.25inches on one of its sides. You will have to move the photo away from the scanner edge to get a proper copy.
Needless to say I am very annoyed with this AIO at this point. If you are not bothered by such an issue, this is a very good all around AIO with some very useful extra features. Scanning straight to PDF is very good one and so is duplex copying (unless you have a doc with those margins). Very good quality printing.
But for it's flaw the machine is getting 3 stars from me. If that copy wasn't an issue it would have been 4 or maybe even 4.5.
BTW tech support said they will forward my comments to the customer feedback program. There is nothing they an do just as I thought. Unless enough people complain it maybe a while before this is fixed, if ever.
Updated on Mar 24, 2009
Pros Very easy setup
Cons Very poor faxing functionality.
Summary I originally bought the HP Premium Fax C309a AIO. What a useless piece of junk. The software had so many bugs, I finally got fed up and returned it to the store. The Canon replaced it. Setup was a breeze, even the wireless setup worked flawlessly the first time.
I am however very disappointed with the fax functionality. I use faxing quite a bit in my business and my previous printer, a HP 3100 LaserJet, had a great Jetsuite Fax program. I thought the Canon software would be similar but it is not at all. For example:
1. If you put a fax in the ADF, you have to use the Canon control panel to send the fax, you cannot use the software on the computer. So that means you cannot use your address book to send the fax.
2. If you want to send a fax from your computer (say a Word document) you cannot put a separate document in the ADF and append it to the original document.
3. You cannot markup a fax sent from the computer. Sometimes I fax invoices and with the Jetsuite software I could do a preview and then markup the invoice to say "Past Due" or whatever. Not possible with the Canon.
4. You can receive to memory or not. If you do the faxes will not print automatically. You have to tell the machine to print them. If you do not receive to memory and the fax prints incorrectly there is no way to reprint it. It's gone because it was never stored in memory.
I spoke to the Canon tech about these shortcomings and his words were "Canon does not write faxing software" as if that justified everything.
I am seriously considering returning this machine as well because of these shortcomings. It simply boggles my mind that Canon would include such poor fax software with their equipment.
"Good Printer"on by mikemopar
Pros Easy set up, clear instructions, easy software setup. Quite smooth operation. Fast scanning (3 times faster that HP scanners). Good print quality.
Cons Yet to find any flaws for my application. Has a large foot print if you are limited in space.
Summary Purchased this printer a couple of months ago and yet to find anything negitive. I have purchased HP's since the dot matrix days but in the last three years I have had three HP printers. The last one had problems 2 weeks out of waranty and HP would not help, even when having 4 HP products in my home office. I figured its time for a manufacture change and it was a good choice. The MX860 scans pictures 3 times faster than any of the HP's and files them in "My Pictures" under a subfolder, where it should be. The operation is smooth and quite. No more watching a printer doing the HP clank & dance on the desk. For a home system the quality is good. Does very well in double sided printing. Software is straight foreward, no un-needed extras loaded on you PC like another brand of printer software. Bottom line is I now believe there is a better alternative to HP.
Pros Has all the features needed for a small home business or serious hobbyist. This printer more than replaces my old Pixma MP 780 with additional features of built in wireless options.
Cons Control panel does not have a quick paper feed switch as with the MP 780. You need to switch through the menu settings or computer. When in wireless only mode the LCD disply does not go into screen saver or power saver mode.
Summary The quality and features Canon is offering in this affordable Multi function printer is well worth its price. The set up is a little more involved then the MP 780 given that there is more to this printer. The only problems I incurred were due to my own router issues. You can set up the MX 860 in two of the three options. USB + wireless mode through your computer or USB + LAN through your wireless router. I did call Canon tech support with a couple questions and received excellent help.
Pros Easy setup. It all works out of the box. Quiet. Good quality.
Cons none so far...recent purchase.
Summary This is a recent purchase, but after the HP I had to box up and return after hours on the phone with tech support this printer is a dream. Easy to set up on both of my wireless pc's, which are both old by today's standards. Very good print quality. Scanner worked on the first try. I have not tried the fax yet, but like that there are several configurations for phone/fax setup. The feeder on top for copying makes the job so easy and it was as good as any I've used in any work environment. 4 separate ink cartridges and the Canons are not expensive...black 15.99 and color 13.99 at BB. No problems. Bless the Lord! Thank you Jesus.