Pros Colour printer, laser - great output for printouts
Cons ScanTo button, fails. Entire network cannot scan documents. Doesn't work.
Summary The Scan TO function on the HP device does not work. We can print, copy, (colour and black and white) but WE CANNOT scan documents to users on the network. This was the whole reason we purchased this unit. Very frustrating.
HP Technical support australia, are alledgley looking into the problem, however all solutions given so far have failed. If only they would honour the onsite warranty and come and fix it.
This is the first HP device I have sold with which we have had drama's.
I still have my HP support ticket number, and waiting for THE SOLUTION.
If you are looking to buy this well pricing Colour laser printer, BEWARE.
Pros Would be great if did what is supposed to
Cons Does not do any of the stuff it is supposed to
Summary I have purchased this all-in-one 2 years ago because it works (supposedly) with Mac OS9 + OS10. It is hell. Every time I try to access it with an older Mac with OS9, I have to reload the driver & reconfigure everything.
The scanner quality is really bad, the colors are no where near correct, my 15 year old $90 scanner works better... And today after I scanned a max of 20 pages in 2 years, the scanner bar is stuck "Scanner error 5".. and from a discussion forum on the HP site I learn I have to change the whole scanner assy... but sometimes it fixes itself without doing anything after a few weeks!!!!
I had to change the black toner today (only the 3rd cartridge I use in 2 years!), took me 2 hrs: the machine kept refusing to rotate to the black toner slot, it kept rotating to Cyan or Magenta. After 1 hr I finally took out all 3 toners + image drum, and was finally able to rotate to black (4th) toner & change it.
I have bought & used HP printers for 20 yrs. I love & still use my 10 yr old Laserjet 6MP. This is the worst prod I have ever seen. If you want to keep your sanity DO NOT BUY THIS PRODUCT.
Pros It's HP Product.
Cons Worst HP Product. Spent $500 to replace scanner. Replacement scanner is not working well either.
Summary Don't buy it.
Pros Well? The printer worked fine a while, but whithout giving us any warning it could not suddenly print yellow colors.
Cons The HP Laser Jet 2820 was provided with certain software: you were at the beginning able to see the status of your printer through the Utilities function. After about a year this function disappeared. We have had several contacts with HP, but no help
Summary If the software used with a product does not work after a year we think that you should not buy any products from the company Hewlett Packard. Their products seem to be produced in China -cheep - and their software does not support their hardware for long, that is for sure! AVOID HEWLETT PACKARD PRODUCTS!Worst noice ever! When not turned off in the evening it wakes the hole house at night!
Updated on May 24, 2009
Pros High quality printing of photos and text, Read Iris Pro scanning software works great and special features are accessible with user friendly menus.
Cons The machine is a bit noisy so placement is key to avoid objections from users.
Summary Rugged, feature rich, printer, copier, scanner sure to meet the needs of most small or medium offices.