"the HP downhill slide begins"1.0 starson by 3candine
Pros: Looks nice
Cons: Software does NOT install properly, and therefore machine will not work properly. scans default to legal and cannot be changed to letter, printer is constantly re-booting itself. upgraded software will not install either.
Summary: Remember when buying HP meant bulletproof service and fantastic products? Those days are now long gone and be very, very careful when buying HP ( or any machine for that matter). READ the consumer reviews and get a picture of whats going on before you buy. I really wish i did ............ and then I'd be writing a positive review on a competing product instead of trashing this one.
Absolutely horrific product from a company I thought was bulletproof. The software is so poor that not only will it not install 100%, but after 3.4 hours on the help line, down loading the "latest" software to try and find a solution, the new software would not install either. What does work works poorly. the scanning defaults to legal paper and not letter, and cannot be changed. the software will not allow me to obtain upgrades from the net, not that that would help. the end result was that HP said they were sorry and could not help me. Still confident that HP would come through, I called HP direct for a a possible upgrade to the software and perhaps they send me a new disc. Not a peep or a call back after several attempts. Im stuck with a POS machine that the company will not back up.