"Horrendous software, worst support"0.5 starson by thedrewstar
Pros: Works well, when it works.
Cons: - Mine died after 35 days
- The sofware is just awful bloated beast that does not uninstall and if you try to reinstall it again, you will be in for a surprise, it will not allow you to reinstall it.
- Support calls: get ready for a 2-3 hour wait
Summary: Good printer, good featues for the price. The Software is just the absolute worst I have ever used. Once installed you cannot uninstall all of it, and if you try to reinstall the software it says it is alreaady installed (which it isnt!). I would not recommend the HP experience on my worst enemy. Be warned if you buy this model, it is not like the old HP printer work horses that did what they were supposed to. These new models from HP are made poorly, cheaply and the software will make you pull your hair out. No way to just reinstall over old installation, HP blocks this for some strange reason.
Also the horrible software will block you from printing when IT thinks you are out of ink, even though you aren't. So you are forced to buy more cartridges before you need to. Way to help the environment HP!! Instead of the printing greying out and you changing the catridge, you will print perfectly then it will warn you after a certain number of pages and then it will shut itself off and not allow you to print, until you replace the catridge, even if your old one is not empty. A real scam if you ask me.
Overall, I would avoid this model (and in fact most HPs newer models) they are not made the same way as their older models. Canon, Epson, anything but HP if you just want your pritner to work easily with no hassle. These new HPs are finicky machines and made quite poorly with afwul quality assurance and just pathetic software.