Pros Great quality, extremely easy to use with SD chips.
Cons 778MB of bloatware. The "basic/minimal" install was 339MB. Takes hours to install.
Summary I am a very technical person (work in the tech industry) and yet this printer has taken me hours to install. Even if everything goes perfectly smooth, installation takes about 45 minutes.
The bloatware on this printer is exceptionally large. I have looked far and wide and there is no basic driver that you can use in Add Printers in XP. They require that you install it with a bunch of other stuff like HP Director.
Supposedly the HP 6500 is a compatible printer driver (looks the same visually) but when I used it the printer kept hanging and it wouldn't print duplex.
This printer itself is exceptional (a 9 in my book) but it is a 1 when it comes to software.
One last note, the printer software (minimal or full) will not install if you have Roxio Easy CD Creator installed. I had to deinstall Roxio.
Was really excited about my new printer yesterday... Now I am just bummed.
NOTE TO HP: FIX YOUR SOFTWARE and provide a basic driver that works with XP's Add printer function (i.e. something <10MB)
"Software makes this product almost USELESS. Prepare to have hours of your time wasted."on by symedley
Pros The unit itself works okay. Printing works fine.
Cons The HP Director and scanner driver will randomly "not find" the HP 7310
Summary The software (HP Director / scanner driver) will randomly not find the HP 7310. This happens 2 out of 3 times i try to scan something.
When it happens, the scanner gets "stuck", and has to be power cycled. This takes a looooooooooooooooong time. Sometimes the PC must also be rebooted in order to find the HP 7310 again.
In short, just scanning 1 page CAN TAKE UP TO 90 MINUTES thanks to all the power cycling you have to do.
Printer function works fine, tho.
Pros Looks great on the desk and on paper.
Cons Engineers have bloated software te near death.
Summary Had existing Photosmart 1115 as primary printer. Wanted this as secondary network printer for office. HP says no. Software hi-jacks control over default printer and sets 7310 to default at every startup. HP tech support was of no help. Tried to use old outdated instructions for fix. Apparently they had problems w/ previous softwares (other printers) and had a work around but didn't consider when writing new software.
Pros Looks great on desk
Cons Software Package a disaster
Summary First unit was DOA, tech support for this no help, Staples salesperson knew right away my problem and told me to return for exchange. New unit was good then Software install took days and 30+ hours till I gave up and returned unit. I had a good tech from Idaho calling me each day about my progress and that was helpfull but the software was very buggy. I loaded it one time where it seemed good but no icons at all on any of the programs, then when I was able to install and get my icons other problems started with communication to scanner. HP needs to break up this software install into multiple disks. As it stands now you need to install all or none and if there is a problem uninstall EVERYTHING!!!!!!!!!!! very poor design. Right now looking into other brands than HP and this is a shame since my old printer and scanner were HP's.
Pros Lovely concept
Cons Reality shows
Summary The first machine I had up and running, but was unable to get the Automatic Document Feeder to work. HP's Help(less) desk sent me links to pages that had the exact same info as the manual. This rep I was chatting with was not a technician, but was more than likely reading scripts as it seems most so called support desks are doing. I'm sure there are actually technically competent people, they just aren't there when I call. Maybe it's me, but I think it's difficult to provide support if you don't know what you are talking about, and, even worse, are unable to communicate that in English! After I don't know how long with him, he finally suggested I return it to the store, since it was within 2 weeks of the purchase, and get another one.
This was slightly difficult since I bought it from bestbuy.com. I was able to return it just fine, but my local store does not stock them. I had to purchase it again on my credit card in order to get a replacement unit. Strikes me as something wrong with this procedure.
The second unit arrived and I attempted to set it up to determine if the ADF would work. One of the first things you need to do is install the ink cartridges, as I had done on unit #1. This was impossible to do as a black bar was disallowing me to insert the cartridges. This time I called HP (India) and spent 70+ minutes. Again, I was provided with useless information due to, I believe, lack of technical expertise (script reading?) and language barrier. Links provided were, again, providing me with the exact same info as the manual. Maybe she should have asked if I received a manual. Finally, she relented and offered to send me another unit. This one is due to arrive March 01. I really hope this one works.
I have an HP printer and scanner which just work. I expected the same of this product. Obviously not. I like the concept of this unit since, if it actually works, it should provide a wealth of functionality. Now, after reading some of the other posts, I guess I will be receiving a refurbished unit. I don't know why companies think it is acceptable for me to pay for a new unit but (eventually) have to settle for a refurbished one to have one that actually works.
I used to have a good opinion of HP's printers and scanners, but, up to this point, that has drastically changed to become negative.