"Return it - HP cannot fix the problems - timewasting"0.5 starson by Christopher C
Pros: Print Quality, promises features
Cons: Bloatware unreliable software, bad support, unreliable faxing design, tiemwasting buggy installs,
Summary: Endless problems with HP multifunction products. I install multifunction machines professionally. HP should have fixed many similar problems found also in their earlier multifunction machines.
No background processing fax. Proper fax machines like the Brother MFC 5840CN - multifunction (color) machine scans the entire fax into memory before sending it, unlike the HP 7410, HP 7140Xi etc. This is a design fault because the HP scanners are not reliable and a miss feed multiage fax takes many minutes to resend.
Installing the above HP products you could spent a couple of hours per machine.. a great waste of time when you want to install the networked printer onto a few computers.
Software unreliable slow, very poorly designed (by the simple?) and released faulty. Massive time wasting downloads to upgrade the supplied software takes more time to install than XP and the updates. As this is a networked machine multiply that by the number of machines you expect to install.
After getting the software to install properly if you are lucky features drop off like the photo card reading. This even happens on new HP / Compaq computers! Their earlier software is totally incompatible (as released with other printer models) and numerous special fix programs have to be downloaded to try to uninstall earlier HP software. HP took little care to get the software tested.
Poor support, staff have little knowledge, little education ... Pay people $1.00 per hour to answer the phone.. What an insult to us the customers HP. You supply faulty product and faulty support. Trying to save money ... but not respecting our time HP even has cut the quality of the phone connections to the Indian based support center. Try reading out a number on a bad line.. Most sentences have to be repeated and the Indian support center staff have some absurd training program that does not teach them that we are not earning $1.00 per hour. Our phone call to HP support is losing us income and valuable time.
Ink system poorly designed for color users with two modes of Tri-color carts. Maybe much more expensive to run too?
Wireless should have had an access point option. Expensive.
Fax signal levels and equalization wrong on most units tested. Units may be unstable in high Magnetic / EMF field office enviornments. Run somewhat by it's own internal operating system in printer (user accessable), and machine does lock up requiring power down reset.