"Apalling software and zero support"1.5 starson by logandc
Pros: Prints well when functioning
Cons: Functions sporadically and no support from HP
Summary: The HP Officejet all in one prints well and has very useful features (scan, fax, double sided printing etc) and would be a great machine if it actually functioned more than 20% of the time. The intial software install plays havoc with your computer, slowing it to a snails pace, making Internet almost unusable and throwing up error messages every few seconds. This is a known problem and HP have provided a patch but it doesn't work. The printer spends more time disconnected wirelessly than connected and it can take several hours for it to eventually print a page. I have tried getting help from HP but they dont reply to emails and the phone help (from India!) was unable to solve the problems I was having, said they would work on it and get back to me but I haven't heard from them since. There is zero backup given by HP for its products and I wont be touching an HP product again. As much as this printer appears to have great potential, stay away from it!Updated
Since my last user opinion, things have improved with this printer. It prints, faxes, scans and copies well. The wireless functionality works well as long as the printer and computer are switched on together. Wireless finction fails if the printer is switched on after you have logged onto the computer (print spooler error occurs). Also, make sure you install the update patch available at the hp site as the software provided with the printer will screw up your system without this patch.
So currently, I am pleased with the way the printer is functioning (with the above points in mind). Unfortunately, my opinions about HP support still stand. Be warned that if you buy an HP product and there are problems, you are on your own. The people at the HP do not know the products well, give poor advice and will eventually fob you off, pretending that they will get back to you, but never do.