"Unbelievably unstable!"1.5 starson by dsaumkc
Pros: Nice looks and options
Cons: Unstable software, poor customer service knowledge of their own product.
Summary: I purchased this unit after seeing that it got one of the best reviews of all All-in-one printers on CNET. I must say that out of all devices I have purchased from recommendations, THIS unit is NOT the one you want! I first thought that I would listen to CNET's reviewers 8.2 rating rather than pay and heed to the POOR 3.8 USER review rating, thinking that most people just didn't know how to install this device. BOY.. was I WRONG!
I had MORE issues with the software end of this device, than ANY other electronic device I've ever owned. And I can safely say that I have plenty of knowledge on the matter being a former operations manager for a large audio-visual electronics corporation.
After noticing that the software was giving me troubles, I took the easy way out and contacted the online customer support dept. for some input. TWO days later, and a poorly installed ALTERNATE driver from an HP 990c PRINTER just to get it to print, I gave up on this device and returned it! When the salesperson from Office Depot asked me why I was returning the unit, I just handed her a copy of the transcript from my conversation with the HP staff. After showing it to all of her coworkers and manager, she GLADY returned my money. I believe the transcript still is posted in their break room bulletin board for comic relief reading during lunch!
I have 4 other HP printers, devices both at home and office, but I would NEVER buy another one of these again.