"Trust Me - This printer is not worth the headache"0.5 starson by vgupta_98
Pros: Full of Features
Cons: To many problems
Summary: I would love this printer only if it would work. The features and capabilities are excellent. Unfortunately HP did not debug the software and hardware before selling it.
1) Scanner does not scan muliple pages without errors
2) Automatic document feeders misfeed and take two or more papers at times.
3) Paper feed trays also have similar problems
4) 802.11 wireless ethernet is a nightmare. My two laptops do not stay networked. The bi-directional ethernet communication is terrible. The computers are running Vista and HP says this is the source of many problems.
The technical support / warranty is the most frustrating experience of all. I have spent 5-7 of the most frustrating hours with HP tech support in India and they cannot resolve my concerns. Tech support never calls back, I am frequently disconnected during conversations, and call quality is horrible.
No one can make any decisions so I always routed to different people and I have to run through the same maze of troubleshooting menus with multiple people. This makes the warranty worthless in my opinion.
I am on week two with tech support with still no resolution. Trust me, the extra bells and whistles are not worth the headaches. Pass on this product.
San Diego, CA, USA