"Terrible customer service, doesnt print true borderless"1.5 starson by lauraedger
Pros: Photo printing quality is superb. Color balance is true to the screen.
Cons: Customer service is LOUSY. 3 hours on the phone with tech support and they cant figure out why their product is printing a border on one edge only when its set to borderless.
Summary: Called twice to tech support for help with the above issue and both times were told senior management would look into this and call back. Never received a call back from them. Despite requesting to speak to a manager, I was never afforded the opportunity. I sent an email expressing my displeasure and no response was heard. I was sent a customer survey and finally got a response from my comments. HP's solution was that they arent sure why its not printing borderless 4x6 but it was recommended to return the printer to the store I bought it and if I bought another HP printer, they would add an extra year of warranty onto it. Lets just say, I am not interested in purchasing another HP product.
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