"HP has lost a customer for life."0.5 starson by Bear036
Pros: There are none of three I have owned now have ever worked. Have spent almost as much in print cartridges as i did the printer running test pages.
Cons: Software for scanner is useless. No phone line for fax, third party software only, and yes it is a pay service. Zeen never stays connected.
Summary: I became a member of Cnet just to warn others. I have spent in total 8 hours with technical support now and still do have a working printer. Was told by HP and I quote, " You should have returned it to the store the first day and gotten a refund, all we can do for now is send it to service." Was told by HP service, "The scanner function on our printer is garbage, you need to use third party IMAGE CAPTURE software if you want it to work properly. Was told by HP service that since the fax portion of the printer is only third party software they cannot assist in any fashion. Print heads would never align. Have spent more time trying to get it work then it working. Have spent almost as much money on paper and ink running tests then what the printer costs. Based upon my experience with both HP service and the product itself I WILL NEVER purchase an HP product again