Pros modern and sleek design, many useful and up to date features including the bright LCD touchscreen and great applications, fast performance with outstanding document and photo quality, very compact for it being an all-in-one printer, and an easy setup
Cons It would be nice to have a few more useful applications but other than that its perfect
Summary I have bought so many printers over the years and none of them have impressed me as much as this one. Other printers consumed too much ink, not great quality, difficult to install, jammed too many papers, took too long to print, or just completely stopped functioning after a while. However, this printer is the complete opposite and has definately exceeded my expectations.
As i opened the box it came in this very cool recycable tote bag and a smaller bag to hold any compter or printer accessories. The installing process was extremely easy and only took a few minutes. 1) Unpack the printer 2) Plug in the adapter and to enable fax plug in the included phone cord 3) Then follow the setup intructions on the screen... very simple.
The quality of prints are amazing and the speed is impressive. I have never dealt with a paper jam and a fast shortage of ink... just make sure you put it on the recommended settings.
Yes, it may be a bit pricey for some but its a must buy for anyone who prefers to buy a well functioning printer that lasts than one that's half the price but breaks in half the time... Im suprised it wasn't given a well diserved good rating just because of its long name and price but if thats a deal breaker than your missing out on a fantastic printer
"I got a lemon"on by IAMCHITA
Pros Nice looking printer. When it is working good it is GOOD. Best quality Photo printer by far.
Cons Very temperamental. Keeps on jamming. It crumples the first paper that it prints...then you have to unjam it then when it finally works it prints an extra blank paper before the document you want to print.
Summary To be able to use this printer effectively you have to be prepared to prime the printer just right otherwise it will not work. I bought the first unit and got put in service 01/30/10 by 02/23/10 I already put 2 calls with the tech service department on the same issue. It never fails to crumple up the first paper that it prints, hence jamming up the printer carriage. Then to add insult to injury it will print a blank paper first before it prints the actual document that I want to print. It should not work that way especially if you are printing labels. I called the HP Technical Service Department. I spent my whole evening (3.5 hours to be exact) and the Technician finally ruled out after doing 6 different tests on it that I got a defective printer. The technician cannot figure out why it does what it does I guess there is no precedent yet as to why it does this (too new in the market). HP replaced the unit since it is within 30 days from purchase. I was happy HP took care of the problem by sending me a new one. I uninstalled the complete program just to be on the safe side just in case, then reinstalled the program again when I installed the replacement printer. I worked like a jem the first few days, and to my horror it started doing it again (meaning crunpling the first print... printing 2 pages at a time). This time I was determined to find out why this printer does what it does. I found a few things that might help somebody that have this problem. First of all the factory default is set at 2 page (here is the funny thing: on the paper-saving option). So I have to go to the printer setting and select one page and it usually works. I don't know if the program this printer is too new that it is no longer compatible with my XP (the HP technician it could be but was not sure).
I have installed the new printer 03/02/10 it worked the first day... then it's intermittently doing the same problem. Today is the most frustrating day. Just when I thought I had this printer figured out it's doing the same thing again. I tried to call HP today (but they are closed) . I never had so much frustration from a piece of printer before. I had an HP PhotoSmart 7550 that I used for 6 years then it got stucked so I traded it in for this unit. I will try to see if I can figure it out when and what documents I'm trying to print that brings the problem on.
I would welcome a comment or solution that worked for you if you had the same problem.
Pros Great fax, scanning, printing, worth money, exceptional printer, great apps, and a awesome choice.
Cons There are no cons.
Summary Buy this Now!!! Great choice for everyone and everything
"Good Luck!"on by ericRjohnson
Pros Looks nice.
Cons Purchased HP Photosmart Premium TouchSmart Web All-in-One Printer on 11/5, arrived 11/12 not working. 11/23... still waiting for replacement parts from HP.
Summary Purchased HP Photosmart Premium TouchSmart Web All-in-One Printer on 11/5, arrived 11/12 not working. After numerous attempts problem solving the error displayed through the online and telephone support, I was told that the print heads and ink would need to be replaced. These products would be shipped by ground service, this is what the warrenty on my BRAND NEW printer covered. Six days later, HP is finally sending the parts. 11/23... no parts, still waiting. My rating is based on the support I received and the time I have lost, as I am still unable to rate how this machine works d/t it's broken state. Good luck.
Pros none none none
Cons none none none
Summary Last week my antivirus scanner found 6 trojan horses on my computer, all compliments of HP's software update service. Has anyone else come across this? It happened on both my HP computers, desktop and laptop.