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"Good Luck!"
0.5 starson by ericRjohnsonPros: Looks nice.
Cons: Purchased HP Photosmart Premium TouchSmart Web All-in-One Printer on 11/5, arrived 11/12 not working. 11/23... still waiting for replacement parts from HP.
Summary: Purchased HP Photosmart Premium TouchSmart Web All-in-One Printer on 11/5, arrived 11/12 not working. After numerous attempts problem solving the error displayed through the online and telephone support, I was told that the print heads and ink would need to be replaced. These products would be shipped by ground service, this is what the warrenty on my BRAND NEW printer covered. Six days later, HP is finally sending the parts. 11/23... no parts, still waiting. My rating is based on the support I received and the time I have lost, as I am still unable to rate how this machine works d/t it's broken state. Good luck.
- 2 replies to this review
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It would be nice to wait until actually using the printer before firing off a negative review. Defective units happen, and while they could probably have handled it better, it would be useful to know something about the printer. Although it makes a disgruntled customer feel better to leave as low a rating as possible, it does nothing to help others who are trying to research which fully functioning printers are right for them.
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It would be nice to wait until actually using the printer before firing off a negative review. Defective units happen, and while they could probably have handled it better, it would be useful to know something about the printer. Although it makes a disgruntled customer feel better to leave as low a rating as possible, it does nothing to help others who are trying to research which fully functioning printers are right for them.
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