Pros Great Print Quality, Low Ownership Costs, Duplexing, Imbedded WiFi - A Workhorse!
Cons Slightly noisy when initially loading the first page of a print job.
Summary Who at C/NET reviewed this printer... a 6.6?
I was originally in the market for a high-end color All-In-One laser printer, either an HP 2840 or a Canon 8180c, when research brought me back to reality. I am extremely fortunate for this. The HP color lasers had several vastly reported issues with them, such as gross quality control problems, lack of support from the company - if one would purchase a defective unit the company would not replace it but try to repair it then offer a remanufactured unit in its place (even if the unit was less than one month old). Both had hidden usage charges that could add up to hundreds of dollars a month, HP was the most abusive by placing a usage chip on the toner cartridges for residential and small business users that will signal an empty cartridge even if there is 50-70% capacity remaining. I will describe this on separate HP and Canon posts, but for now I’ll get back to the X9350.
I purchased this unit from Staples, who matched Circuit City’s web sale price of $219. This is one heck of a lot of printer for two hundred dollars! The printers that I had looked into did not have WiFi, so I would have had spend another $120 on a wireless printer server. This unit comes with one already built in. It’s a relatively small and quick printing unit. It makes a little noise when initially loading the first page, but goes quiet after that. It can print, copy, scan and fax pages in duplex mode to save paper or keep the original copy’s format. All copies or prints can either be specified as Color or B&W so this can save you on replacing the color cartridge later on. The nice thing is that the cartridges are offered in normal or high-yield capacities. My older HP inkjets dumped the cartridges in no time. I get several hundred pages per cartridge making the TCO is much lower than its rivals.
Installation was straightforward; my family’s desktop is directly connected to a Linksys Wireless-G router. The installation requires a supplied USB cable be attached from the PC to the printer. Once the install CD is loaded, there is a discovery step that detected the network configuration and prompted for Firewall changes to allow wireless access to the printer from the PC via the router. I followed a few simple steps and was prompted to disconnect the USB cable. Presto, I was able to print to the printer using the wireless router. Subsequent installs do not require the USB cable. I went to each of the laptops and loaded the install CD, the printer was automatically detected and secured connections established. Done.
This printer copies forms perfectly. The printout rivals the top HP inkjet offerings, though Canon inkjets do give a slightly better image quality. I am an IT officer for a global bank and have researched all candidate printers. If Canon offered something that was comparable to the X9350, I might have looked into it at the time, but the ease of installation, imbedded WiFi, low cost of ownership and functionality places the X9350 as the strongest inkjet MFP on the market.
Pros Almost everything
Cons Having trouble printing envelopes, Setting default print preferences
Summary Only had this printer for a few days, and I am very impressed. Came over from a HP 6110 that has worked fine for 5 years. I would have stuck with HP, but the newer printers all had bad software reviews. I had some issues with the old software and did not want to go there again. All-in-all good value for small business.....buy this one!
Pros Wireless, all in one, network ready and sleek looking
Cons Just a tad slow on printing but not too bad
Summary Got this printer in March 2007 to replace a noisy and really large HP d155xi. I could never get comfortable with the HP when comparing the size and how it worked. This one is smaller cleaner looking and really does the same thing as the hp with a lot less ruckus. By the way, it also has caller ID if you connect your phone through it!. Cartridges are easier to find now in several places like Staples, Lexmark.com, CompUSA and other places in the net. Print quality is very good for most stuff and good for photos. Get good paper and you will like the results in my opinion. As of March 2007 there was an $80 instant rebate in Staples and even better in Buy.com.
"Love it so far!"on by mdmist
Pros Very easy set up! Nice printing!
Cons Slow printing
Summary I did a lot of reading about which all-in-one printer to buy. I was going to spend more money and go with the HP 2840, but after reading the reviews, I steered clear. I am not a tech-savvy person and thought that I would be frustrated with spending the money and not being able to set up the HP. So... I bought the Lexmark X9350. Very easy set up. I have a laptop and desktop set to print to it on a wireless basis. The quality is nice, but it is a bit slow. Fine for my needs. I really wanted the ADF function, along with the duplex ability. My only concern at this point is the availability of print cartridges. CompUsa seemed to be the only retailer selling them and even Lexmark's website says that they are out of stock. Hopefully that will change soon!
Pros Great features, good price
Cons Network interface needs improvement, driver issues with Mac OS X Leopard
Summary I picked this printer up for about $200 when it first came out, and was excited to get a multifunction machine with both wired and wireless ethernet options.
For printing, it does reasonably well from a PC, including duplexing. Scanning, at least over the network, is painful.
It turns out that the network interface is both buggy and limited. Buggy, in that every couple of days it seems to "forget" about itself, and even though I can ping the printer's IP address from Windows, I can't print to it without power-cycling the printer first...something that takes a much longer time than you might think.
It turns out that unless you are connected to the printer via USB, you can forget about using all those nice media card slots on the front to pull photos into your PC. For the life of me, I don't understand why they couldn't support that over ethernet, seeing as they are able to scan over ethernet.
Ah, scanning over ethernet...that's another story. It turns out that you apparantly have to do everything from the machine's menu. So to scan to your PC, you have to select scan to pc, pick your PC name, then wait 30 seconds or so for it to load a list of applications to scan to. Then you can actually scan. It's clumsy and painful, and makes you dread scanning.
Another con is that the ink cartridges seem to be quite small (and expensive, and only available for now from Lexmark).
Recently I decided to go to the light side and become a member of the cult of Mac. So I got my Mac that had Tiger preinstalled, but I immediately installed Leopard, thinking surely it would have updated drivers. After upgrading the Mac to Leopard, I went to add the printer. This printer runs Bonjour / Zeroconf, so the Mac saw it right away, but couldn't find appropriate drivers for it. The printer doesn't do Postscript, so the Mac's default of generic postscript printer doesn't help.
Off to Lexmark's web-site, where I find a driver for OS X Tiger (10.4) but no mention of Leopard (10.5). They have had a year to get ready for this, but nothing. So I try the driver they have and get it installed. It appears to be talking some to my printer, but something is wrong because whenever I try to print, it crashes the application that is doing the printing and Mac OS tells me there is a problem with part of the printer driver.
At this point I start googling, and sure enough, everyone is having this problem. Found buried deeper in Lexmark's site is a note that they project having an updated driver in March of 2008.
!!!!!!Four months to update the driver for their flagship multifunction device???
Considering the annoyance of the network glitches and the lack of a Mac OS driver, I think I will be trying to get some of my money out of this thing and go buy an Epson or a Canon, giving up some cool features along the way to just get a foolproof printer/scanner in one footprint.
Recommended for PC users who plan to hook up via USB.
Not recommended for the Mac or if you plan on using the network connectivity (one of the major features, IMO).