eMusic

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CNET Editors' rating explained for eMusic

On August 26, CNET launched a substantial redesign of its Web sites. As part of the changes, we've altered the rating system to include numerals (1 through 10 with decimals) and a five-star system, with half stars. Nothing changed regarding how we test products or calculate their ratings. (Read more about this process below.) You can send feedback by clicking on the link at the top of this page.

Reviewed by:: Jasmine France
Reviewed by:: Rebecca Viksnins
Edited by:: James Kim
Reviewed on:: 07/16/04
Updated on:: 08/09/06
Released on:: 05/20/03
Click here to see CNET editors' review for eMusic
Setup and interface:: 8.0
Features:: 8.0
Service and support:: 7.0
Overall score:: 7.7

In terms of tech support, eMusic gets average marks. The Web site's nicely organized, well-written FAQs address basic technical issues, billing, and general subscription questions in an easy-to-understand and friendly manner. You can also search the Help section and contact eMusic using an online form. Representatives answered our e-mail fairly quickly. But there's no telephone support, and if you have an involved question, you'll probably find yourself wishing you could call and talk to a human.

User reviews

Average user rating: 2.5 stars out of 70 reviews
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Showing 5 of 70 user reviewsSee all 70 user reviews
4.5 stars

8 out of 8 people found this review helpful

"Add "least expensive" to selling points"

by Talinus on April 26, 2005

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4.0 stars

8 out of 8 people found this review helpful

"That`s all I want. :)"

by Charkrid on March 5, 2005

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4.5 stars

8 out of 9 people found this review helpful

"Indie music lover's dream come true"

by timabouttown on June 28, 2006

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0.5 stars

4 out of 4 people found this review helpful

"Stay away from eMusic"

by Steve123 on June 29, 2007

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4.0 stars

4 out of 4 people found this review helpful

"Joined a few weeks ago and loving it!"

by raynathompson on October 28, 2005

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eMusic

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