"Urge makes me..."1.0 starson by Brinzie
Pros: vast arena of content/junk
Cons: customer SERVICE/product
Summary: Man, I think I have tried them all and Urge is by far the WORST service. First off, I cannot get rid of them. I cancelled and they still debit me, we had words again and they still won't stop. Meanwhile I never use it anymore-b/c it can barely function without a good kick in the ass. Things were going ok during that free trial. This was when It was brand new. I was pretty bored though, it lacked a lot of content. I know it has made improvement in that department, but for me it doesn't matter b/c I can't even play a track. It simply doesn't work. There are no longer free songs, or the last time I was on they had done away with them. Many e-mails to customer service , who did not address the problem which I basically spelled out to them. I have a lot of experience with C.S and it is a large part of my field-so I can honestly say they are one of the most incompetant groups of people who could care less. Terrible customer service. I stick by Rhapsody, and never have any problems with them.