"Do not expect your data to be safe on this thing."1.5 starson by zipadyduda
Pros: Relatively inexpensive.
Compact smooth design.
Choice of configuration raid 1 or 0
Easy to install and use.
Cons: Data is not safe.
Summary: I got one of these, had it for about 6 months. If you access a file on it, the hard drives will grind perpetually for no apparent reason until you restart the device.
Then I moved the thing, maybe I bumped it, but didn't drop it. And when I went to restart it, it would not connect. It just kept blinking at me. I got to support through online chat. After several sessions over the course of a week, (they sent me a flash drive for rebooting it and this did not work.) it was determined that the device was not functional. And they offered to send me a new one at no cost. But what about my data?
I had it set up as raid 1 (mirror) so that my data would be on both drives. I did this because I wanted to be sure and save my data.
Support told me that my only option was to go through a data recovery service. I asked and asked again if I had other options, they completely denied it. They told me that this is because the file system is proprietary, you can't just take a drive out and plug it in to a windows computer and move your files off of it. The quote I got for data recovery was $900 at the low end. YIKES!!
After losing some sleep over it and searching, I discovered that It turns out that the file system is XFS, so you can also plug the drive into a linux system like samba or ubuntu and move your files over. (im not sure if they are encrypted if that will work.)
There is also a windows software that will let you get your files, it's $100 from runtime software. I used this to get my data. I'm not sure if there are free softwares out there to let you read xfs hard drives from windows.
I felt like a victim of highway robbery for the data recovery. I am opting to not take the free replacement. I am taking the hard drives out and putting them in my computer instead.