Iomega StorCenter ix2-200 (2TB)

Pros: Inexpensive, Supports variety of protocols for home use to high end corporate use.

Cons: Terrible Support, High Failure Rate, Poorly Implemented Software

Summary: I am working with about 20 of these units in a corporate environment. I have opened and configured 15 thus far. The configuration is very simple and can be done in about 10 minutes a unit. However, three of the units that I have opened have failing components. I am in the process of RMA'ing the failing components but the Iomega support has been TERRIBLE. The last call I had was the third call on the same issue and ended with an analyst who had no clue where in the process my RMA was.

As if that wasn't enough, some of elements within the software were very poorly implemented. First, the RSYNC backup feature will not work if you specify secured source and destination folders (which totally eliminates the point of using RSYNC to backup). Second, the device sends some alerts via SMTP which it does not send via SNMP (like backup jobs failing).