"2 stars very convenient WHEN it works."2.0 starson by fondy
Pros: Portable, battery powered, far more storage space than competing products
Cons: Buggy software, support staff unfamiliar with their own product
Summary: When it worked, the Goflex Satellite was a good remedy for the limited storage space on my iPad and iPhone. Unfortunately, both the app and the web interface were plagued with database issues. The few occasions that the list of files stored on the drive ever updated at all, it was very slow to weed through the drive's contents.Change my rating to 4 stars. I was finally contacted by another support technician who advised trying a second format/firmware update. Seems to work now.
The last time I tried to use it, the app displayed nothing on the drive. The web interface at least indicated that it was trying to refresh the database. After hours of waiting, I tried reinstalling the firmware to no avail. I finally gave up and made the mistake of formatting the drive and reloading the firmware BIN file.
Thanks to a Google search (and no warning in the manual) I discovered that formatting the drive deleted a piece of software responsible for extracting and installing the firmware. The web post said that due to encryption in this piece of software, Seagate could not make a replacement available on its website for download, but to contact tech support directly to get another copy of the extraction software.
I contacted tech support and 'Todd' insisted that contrary to the post on their own support forums, there is no other software necessary to extract and install the .BIN firmware, that all one needs to do is drag the firmware file to the root directory, unplug and reboot. I tried this multiple times and the firmware never extracts. When I plug back into the PC, the only thing on the drive is the firmware file - so nothing got extracted/installed.
I freely admit I screwed up by formatting the drive without first backing up the original files/folders, however it would be nice if Seagate would try to ensure that their support techs were at least as familiar with the product as the novice users who post on their support forums.
Since I'm always working during Seagate's phone contact hours, and 'Todd' insists it should just work, I'm left with nothing more than an overpriced USB hard drive.
Updated on Mar 20, 2012