"avoid vonage like drug resistant plague mixed with aids and herpes carried by highly radioactive ser"1.0 starson by Kzb
Pros: advertised price
Cons: actual price, sociopathic customer service and technical support, predatory billing
Summary: have vonage and the price is ok, its not great, they're charging me $10/mo. in fees which is as much as 50% more than any other VOIP provider.
Also, my voicemail has been broken for 6 months where whenever someone leaves a voicemail, the only thing that will make that stutter tone go away is to unplug my vonage adapter for 20 minutes, and I can't get them to fix it because of their passive aggressive "technical support" and "customer service" people, all of whom operate under procedures which are CLEARLY designed to discourage customers from calling by deliberately making any call you place to them for a 60 second issue take 1/2 hour with aggressive long windedness wherein if they're spending 60 seconds stating some obvious point, they won't stop talking when you start trying to speak, they raise their voice above yours, among other things. I call them and they all want me to sit through the same 30-60 minute steps of their card reading trouble shooting before they transfer my call to a supposedly more competent support department who do the same thing. So if you know, if you've been unfortunate enough to find out there's a department called ATS which may have some ability, you can ask "technical support" or "customer service" to connect you to them, in which case they will tell you there's no such thing as ATS, then you ask to speak to that ATS denier's supervisor and about 50% of the time they will tell you they don't have a supervisor.
If that wasn't enough to make me wish there was equipment of theirs on utility poles which I could destroy, they charge you like 40 bucks if you cancel your service less than 2 years after you sign up.. 2 years the only notification of which is buried deep in fine print in your agreement!
Bottom line, avoid vonage like drug resistant plague mixed with aids and herpes carried by highly radioactive serial killers. The quality of your VOIP is almost entirely dependent on the quality of your internet connection and Viatalk is supposed to have great customer service and they're much cheaper.