iTunes 7.6: cannot login to iTunes store

Tuesday, January 22nd

A large number of users are reporting inability to login to the iTunes Store after updating to iTunes 7.6. Among the error messages users are receiving:

• "We could not complete your iTunes Store request. An unknown error occurred (-2)"
• "We could not complete your iTunes store request. The network connection was reset. Make sure your network connection is active and try again."

In some cases, these issues are due to overwhelming traffic to the store or other server-side issues.

In other cases, it appears that this issue may be worked around -- in some cases -- by clicking on an iTunes store link on a Web page or other medium while having iTunes open. For some reason, bypassing the default store home page (accessed by clicking the "Store" button in iTunes) appears to allow store access for some. A reliable, and easy-to-find iTunes store link is the "Free download single of the week" located on Apple's primary iTunes Web page.

In still other cases, this may be a firewall issue. Look at your firewall settings, and see if you are blocking MIME types. If so, unblock the following:

• application/x-pkcs7-crl

and re-attempt accessing the iTunes Store.

If you are experiencing similar problems, please let us know.

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