"Office 365 Exchange + Outlook 2010 DOES NOT WORK."0.5 starson by MesaDriverGuy
Pros: If it worked, the product would be price competitive.
Unfortunately, it does NOT work. Valuing wasted time and effort with technical support, at minimum wage, I'm at least $1000 dollars into the hole on this thing. A pathetic showing from Microsoft.
Cons: Support is beyond useless. It is galling incompetence of the worst degree. My setup is PLAIN VANILLA. Local (Outlook 2010), with MS Office 365 Exchange (hosted email), the two MS don't work together.
Summary: Unless you are just married to Outlook and hosted Exchange, I have to recommend any other option. (Either all local Outlook with POP, or run your own Exchange server (if a small business), or use Google Apps, or Star Office. I've been at it with Microsoft for OVER 5 months now, and it still does not work. Their support simple just closed an open ticket when they couldn't figure out what to do- and they didn't want to get graded on the open ticket any longer (TOTALLY UNACCEPTABLE and PATHETIC). It is hard to imagine Microsoft employing such unprofessional and amateur TS. The product itself is Microsoft 2010 (non-hosted) client talking to Microsoft Office 365 Exchange server (hosted). e.g. Just email hosting. Simplest thing EVER!!! Both ends are Microsoft products, and the current revisions, fully patched. AND THEY CANNOT MAKE IT WORK AFTER 5 MONTHS! And they treat small companies like CRAP! (Every question is how many users effected, how many computers, etc., etc.). Even after collecting logs, dumping data, and SHOWING THEM they were on the right track, I had some TOTAL IDIOT of a support person proclaim the problem on my end when the OUTLOOK CLIENT LOG clearly showed it not to be. They DO NOT EVEN UNDERSTAND THEIR OWN PRODUCT.
If you get the Exchange Online Plan 1, my personal experience has been horrible. If I had my business on this stuff, I would have moved it months ago. The worst thing here is that this installation is just plain jane dirt simple. Simple as it is, the online technical support from the Microsoft website was truly subpar. (Though the information was there, it took way more detective work to find that it should have). And then after making the product work (and work well) for 1 month, Microsoft rolls out a change, and it has been broken even since. (Even with all the DNS changes that MS required of end customers being applied immediately).
In military parlance, this thing is a Cluster-F bomb extradinaire. It only took over 4 months to run thru level-1 support, reopen a ticket after it was unceromonesly silently closed, and get moved to a Level-2 queue (that appears to be over a 1 week long in terms of support) delay. This is my home mail, and I have a back (which I'm using). I CANNOT IMAGINE having a business on this as the primary. YOU WILL BE OUT OF BUSINESS USING THIS. Perhaps Microsoft will get the bugs out in a year or two, and then maybe it would be something to risk putting your company on, MAYBE. Just total crap product now, and crap support to go with it.