nüvifone™. The navigation phone.
- Average user rating: 2.5 stars out of 113 reviews Back to product review
- My rating: 0 stars
Full user review
-
2 out of 2 people found this review helpful
1.0 stars
"Awful customer service"
Summary: So, three days after I sign up for a three-month subscription, they drastically change the service from what I thought I was getting. Surely, this would get my money refunded if I ask nicely, right? Well, you can't get a human on the phone, they don't return voice mail messages, and their prefab responses to email inquiries don't actually address the issues raised. While other users find the changes in service not so hard to live with, potential customers should at least be warned that emusic.com is perfectly willing to alter significant attributes of their services even though the "terms of service" provide no warning that this is even possible. And when they do make a change, they insist they're entitled to do it and don't have to offer any refund, assuming you were lucky enough to get some attention from customer service people in the first place
- 1 reply to this review
-
I too have had numerous problems witheMusic customer service , even long before the new owners took over and really messed things up. Initially, I inadvertently subscribed twice, so my credit card got billed twice for the same service - which they only counted as a single service. For a while at first, I couldn't re-download failed track loads. Now their new Download Manager wont work for me because all my old downloads are under the old eMusic Remote system; I'm to switch to Rhapsody even though the price will be three times higher - but at least I know it works !!!!!!
