"HP needs to stay with printers..and nothing else"1.5 starson
Summary: Purchased drive approx. 9 mos ago ($450 at the time at Staples, price came down to $395 one week later and when I inquired about a refund, Staples essentially told me "tough luck) and have had nothing but problems. When software bundled with drive was loaded, everytime a CD was put into the drive, I got a PFN list fault and an auto re-boot. Several calls to HP tech support were either unanswered (msg. left) or the tech had no idea what to do. After all but giving up, I bought the new 2 CD installation and drivers set and, when installed, once again got the same results. My last call to HP resulted in nothing but pure anger. The tech said that without a serial number (even thought the drive was registered with HP), he would not help me. After pouring over HP's convoluted web site, I finally found, tucked away in an obscure cyber-corner the fact that the DVD200i software and Intel's App Accelerator were incompatible. The article went on to say that Intel was aware of the problem and would fix it. I took the Intel App Accelerator off and sure as the devil, it worked. However the first words out of my mouth to HP would be shove this drive up where the sun don't shine and the grass don't grow and, BTW HP, stick with printers...only.