"Great sound, poor support"2.0 starson by DocBokchoy
Pros: Great sound, sexy design, great packaging, convenient USB input and audio inputs on top and back of speaker.
Cons: Poor support, overheats, annoying auto-shutoff pop.
Summary: I bought these speakers after reading so much praise on various websites and forums. Back in March I finally pulled the trigger and was glad I made my purchase. About 3-4 weeks ago I noticed a crackling and popping noise coming from only the right speaker. I figured it was on my end so I diagnosed the problem and found out no matter what I get the crackling sound as soon as any audio is introduced to the speaker (soundcard, mp3 player). So I read how great their support was and shot over an email. I had to give them all of my information regarding when and where I purchased my speakers plus I had to ship it off to their warehouse at MY expense. Right now it's been over 2 weeks and my RMA still has not been processed. Everytime I shoot over and email asking the status of my speakers or call them they give me the same answer that they have been very busy and my RMA will be processed in 1-2 days. It's very frustrating and everywhere on the web I see people who had brand new speakers shipped out to them in a matter of days! I will never buy Audioengine again and I will not recommend them to anyone who asks.