"Make Sure You Think About the Kind of Customer Help"0.5 starson by Kooler1
Pros: Sound is good
Cons: This may sound obvious, but every picture I saw of these speakers, the speakers had zero wire(s) showing. I guess this was an unconscious thing, but I thought they were wireless or had some way the wires could be wound-up under the speakers. Wires!!!
Summary: Think really carefully about the possibility of one day needing the manufacturer (Bowers & Wilkins) to help you with a problem, of any sort, with the speakers. I did not think of this, getting really expensive speakers that had great ratings on Apple.com. the last thing I thought was needing help from the manufacturers. I filled out the warranty card. when I got the speakers and listened to them I contacted the US division and spoke to some lady who seemed very nice. I asked her if there was a problem down the road, within the warranty period would I be able to get help. There was no reason for me to believe I would come against a brick all when the sound failed and I could not figure it out. I was unable to reach the kind lady but got a man in the technology area. This guy was so rude, was not willing to offer me any help. I asked if he could forward my email the their office in the UK. He would not forward it and again offered me no help of any kind in trying to figure out why the sound from the MM1's had drastically gone so downhill.After having these for the MacBook Pro, the quality of the sound has just gone down. Also when they are plugged in the laptop it is not possible to adjust balance or other sound adjustments you get from the Macs speakers. For the price you would think they would have it so the sound card could be updated (like Apple sends updates when they realize they left something out) by downloads. No way to adjust treble, bass, HQ, etc. If I had it all over to do again, I would have returned them to Apple within the time they give you to return speakers. My intuition about these speakers was right-on.
I was shocked that a major company that charges fairly high prices and seems to sell decent audio equipment would not help me at all. Had I known that I would run into this, I would have never purchased thee speakers from this manufacturer. I was even considering on getting the Zeppelin, but after this experience I would not be out of my mind and purchase anything else from this company..
Just something to think about.
Updated on Apr 7, 2012
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