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Circuit City


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Certified Store rating: 5.0 star rating

Certified Store rating FAQ


Store information

See store profile & policies


Store profile

Site functionality score (Score explained)

check Uses Shopping Cart technology and totals order

check Uses Secure Server transaction

check Accepts multiple credit cards

check Offers a published return policy

check Offers a published FAQ/Help policy

check Offers a published policy on when credit cards are charged

check Links user to specific product buy page

Store standards score (Score explained)

check Store responds to e-mail within two business days

check Store has a clearly published privacy policy

check Site clearly states how to contact store

check Store supplies CNET with up-to-date prices, shipping costs, and in-stock information

Order fulfillment (Score explained)

check Resolves order problems swiftly and efficiently

check Honors prices displayed on store Web site without any hassle or excuses

check Provides a fully e-commerce-enabled site

check Processes order promptly and sends an e-mail confirmation and order summary within one business day of the initial order

check Delivers merchandise in professional packaging

check Offers a published policy on when credit cards are charged

Customer feedback (Score explained)

check Provides accessible, supportive, and professional customer-service staff

check Provides accurate product description and pricing on store site

check Provides on-time delivery

check This store has received greater than 85% positive feedback



Store policies

Delivery methods

check Immediate software download

check Priority Next Day Air

check Standard Next Day Air

check First Class Air 2-3 days

check Standard Ground

check International Shipping

check APOs/FPOs

check Free in-store pickup for most products is available at more than 600 Circuit City stores nationwide. We also ship to US Territories and Protectorates including Puerto Rico, US Virgin Islands, Guam, Northern Mariana Islands, Micronesia, Palau, American Samoa and Marshall Islands. Shipping rates are weight and distance based instead of flat rate to provide a better value to the customer.

Return policies

check 100 percent satisfaction guaranteed

check Return Merchandise Authorization (RMA) required

check 15% on certain products% Restocking fee

check Merchant pays return shipping

check 30/14 days to return product

Special features

check Online tracking system

check Product search engine

check Live customer-service rep

check Customer-service rep available 24/7

check Provide 800 number for customers

check Active member with the Better Business Bureau

check Process International Orders

Payment methods

check American Express

check C.O.D.

check Diners Card

check Discover

check MasterCard

check Money order

check Paypal

check Personal check

check Purchase orders

check Visa



Contact information

General

Company Name: Circuit City

Street Address: 9954 Mayland Drive, ATTN: Customer Support

Richmond, VA 23233

Web site: http://www.circuitcity.com/init.jsp?Key=20677

Number of years in business: 56


Order, phone, fax, and e-mail

Phone: 800-843-2489 (800-THE-CITY)

Hours: 7 days a week from 7:00 a.m. to 4:00 a.m. (ET)


Customer-service phone, fax, and e-mail

Phone: 800-843-2489 (800-THE-CITY)

Email: CustomerCare@cc.circuitcity.com

Hours: Mon?Sat, 9:00 a.m. - 10:00 p.m. (ET) , Sun, 11:00 a.m. - 8:00 p.m. (EST)

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