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Average user rating:
- My rating: 0 stars
Full user review
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2.5 stars
"Good PDA but it lacks adequate tecnical support"
Pros: Well built, compact and great LCD screen
Cons: Inadequate manual, terrible customer service
Summary: PDA-N is one of the greatest gadgets I've owned. However, i-mate does not provide an adequate support when needed. The manual was poorly written.
Navigation capabilty is above average but mainly due to the software (Extra) that I used,TomTom. PDA-N needs almost two minutes each time you turn on before recongnizing the GPS signal. No instruction or warning was given when the unit is in the search (GPS signal) mode.
Very Poor customer service.
- 1 reply to this review
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I purchased a similar unlocked phone from I-Mate. I've had several problems with it. The tech support is polite but "very" shallow. Hardware problems are going to happen, period! Their only support center on the east coast is so frustrated in their dealings with I-Mate that they said they are quitting them. With repair cost I have over $1000.00 in this PDA-phone and it is only 14 months old! My complaints to I-Mate keep getting forwarded to the "Concerned Department". I have never received an answer to my inquiries as to who the "Concerned Department" is. I would like to contact them since they have not responded to over a dozen inquiries I've made over the past two months.
