- Average user rating: 3.0 stars out of 39 reviews Back to product review
- My rating: 0 stars
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4 out of 4 people found this review helpful
0.5 stars
"Great, until..."
Pros: All the features you could want in a very functional package.
Cons: Terrible customer service especially if purchased throught Handango/MobilePlanet
Summary: Okay, this was my first PPC and there was a bit of a learning curve. Not with the unit but with me making good use of the unit. The GPS functionality is awesome... Loved the unit other than I couldn't have too many programs loaded but oh well. Five months later the charge cycle, well I'm not really sure, but it seemed that it would stop charging and you had to remove it from the charger and reconnect it, then it would finish charging. Month six, the screen blew out. I can't really explain that but looking back on it, I am pretty sure it over heated while charging (as it happened in my kitchen at night). The screen looked like the LCD display exploded without any external physical damage. So with an unviewable unit, I connected it to my PC and downloaded my files, fine, no problem. I contacted Handange. More like Handangnogo, they got back to me in a week while I was freaking out about not having my PPC (who knew it'd become so important in my little world). They told me to "Contact the manufactorer for warranty service." Okay, I tried. I sent them an email. They did not respond. I called and had to leave a message on their voice mail. They did not return my call. I tried email again. A month had gone by and I finally decided to buy another unit, not MIO and not from Handango/MobilePlanet. MIO finally contacted me saying that there was a problem with their server and that my email had been deleted and that if I was still having a problem to send another email. That's interesting, how did they know I was contacting them if it was deleted? They must be psychic. Anyway, I went through it all over again. This time they responded two weeks later to let me know that they did not deal directly with customers waranty problems and that I should have my dealer take care of it. Well, I contacted Handango/MobilePlanet who had now written me back with what they said in the first place... We do not deal with hardware problems, you must contact the manufacturer, thank you. So, as far as my MIO 168 experience goes... It's an awsome but limited unit for about a hundred dollars a month. I'll stick with my new unit (which I don't want to rate yet). Just incase you are having a hard time believing any of this please feel free to contact me directly at: noslenwerdna@hotmail.com I hope this helps you avoid the problems I have had. Take care, Andrew.Updated
Thank you everyone who has written to me. Most everybody has the same question, can I recomend another unit? Here's what I did and highly recomend doing...
I purchased a Pocket PC phone edition from my cellular provider and added the $3/month insurance. Sadly the unit did not come with GPS but I added one. Now the fun part, I have had a problem with my new unit which is also under waranty, however, Cingular sent me a replacement right away because THAT IS HOW YOU DO BUSINESS. Thank you Cingular! Mobile Planet has had no interest in helping me out so I just sent it to them anyway. At best they'll send it to Mio for waranty repair and at worst they'll throw it in the trash as it is no good to anyone as is. So, don't throw away $450 like I did. Mio is not going to take care of you and do not buy from Mobile Planet as they only take care of you up to the point of sale, then you're on your own. Go with your cell provider who is interested in your on going business.
Good luck and if you still wish to contact me, go right ahead. I'd be more than happy to help in any way.
- 1 reply to this review
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I agree TOTALLY with the comments on the Mio 168. This unit is great whilst its working.....mine lasted 3 weeks before the screen got zapped whilst charging. Both Mitac and the dealer (in the UK) said the unit had been dropped, and therefore not covered by warranty! This was not the case, and conclude that the Mio 168 IS NOT FIT FOR PURPOSE! The Mitac Customer Service sees any returns as a potential revenue stream only, and NOT interested in sorting out customer problems. I am still waiting for a refund on my Visa account, when I will purchase a NON MITAC product...Rossco555
