"Setup is a Nightmare"1.0 starson by JHarryFeldman
Pros: Good sound for clock radio; looks nice; good features
Cons: Setup of Personal Portal -- where you input your Internet radio stations -- is a disaster. I have spent 3 days trying to get into my account. The online help is the worst I've ever encountered. No response to two e-mails either. I'm taking it back.
Summary: When you have completely registered a product online, you should be able to access your account, set up your choice of Internet radio stations, etc. When the system tells you over and over for three days that it has never heard of your e-mail address and you get no response to two e-mails for help, well it says something about the service and the company that's hard to ignore. Caveat emptor! I'm taking my radio back for a refund.See my reply to my earlier review.
Updated on Sep 16, 2009
Updated on Oct 17, 2009After I fINALLY heard from AR they got the Personal Portal page working again. For three days the passcode I was supposed to see and type in in order to set up my account simply was not there. When that was remedied I was able to sign in and set up my portal with the stations. Everything is working fine now.
Discounting the setup problems I would change my one-star rating to 4 stars now. I'm pleased and have been for over a month.