"Lasted 3 months and died. Jawbone service horrible."0.5 starson by kbpost123
Pros: While it worked, the speaker was OK. I liked the speakerphone option.
Cons: Did not last 3 months before it completely died.
I did not abuse the speaker or use it everyday.
Jawbone customer service would not honor the 12 month warranty. (see below)
Summary: I purchased a Jazzbone speaker from BuyDig.com which is a subsidiary of Beach Camera. After less than 3 months, the speaker completely died. (I probably used the speaker 2 - 3 times per week.) BuyDig referred me to Jawbone to honor the 12 month warranty on the unit. I spoke to two reps from Jawbone. In each case, I was asked where I purchased the unit and for the serial number. After multipl...e emails and after I sent them all the information they requested in order to receive the promised authorization to return the speaker for a warranty replacement, they informed me that they would not cover the warranty because it was purchased through an "unauthorized" seller. I spoke to a THIRD rep at Jawbone and was denied a replacement. Instead, they offered to allow me to purchase a new speaker from them for $150.00! I have since contacted BuyDig and they are going to help me as they assured me that their parent company, Beach Camera is indeed one of the approved sellers. This has been extremely frustrating. If this speaker is representative of the quality of Jawbone products, and my experience representative of their customer service, I will never buy another Jawbone product! Beware before you buy!