"Was sent replacement unit and remain disappointed"1.0 starson by higgles22
Pros: Holds music well.
Cons: Cumbersome to move around main screen. Downloading TV guide not intuitive. Setting up record TV guide not simple. Locks up constantly - have to reset almost every time I turn it on. Ruins SanDisks - can't read them. Customer support is horrible.
Summary: I bought my first 405 in 2008. Had problems with it locking up and finally, just had had it with its inoperablility. Got through to customer support - took one month to complete the exchange for a new one. Questionable whether or not this one is "new" or not - same problems are reoccurring. Screen locks up consistently. I know I am not moving to fast with the buttons becuase the buttons are no intuitive or user -friendly. Next issue was downloading a movie player plug-n. Went to download and the link was broken. Tried it again, refreshing everything, then it said, "This code has already been used." Called customer service. Was on hold for 30 minutes before I gave up. Emailed and asked that they just cancel my order. Response was "Call us and we will give you a new code.' Called back and not surprisingly, a recorded message came on and said, "We are experience an unusually large amount of calls." No. Really? I am shocked! So I emailed them back and am cancelling the order. I am done trying to fix this thing to make it play movies. I have ripped some DVDs only to find out the 405 won't play them. So I am stuck with recorded television from my docking station which is too questionable at best with the "unsynchronized" TV Guide that I have to update constantly from my computer. This model and ARCHOS inc. in general, needs a customer service consultant. It isn't any wonder they don't have a knowledge base page or a customer forum. They would be out of business - today.